Shift Lead - Tullahoma

CHATTANOOGA GOODWILL INDUSTRIES INC • Tullahoma, TN

21h • Onsite

About The Position

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity. With 17 store locations and a service territory of 23 counties in two states, their social enterprise benefits individuals with barriers to employment by helping them secure meaningful jobs, provides a social return for donors by helping people secure work and keeping unwanted items out of landfills, and offers shoppers great prices while supporting the community. Goodwill accomplishes its mission by providing education and career services as well as on-the-job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience. Joining Chattanooga Goodwill offers a friendly work environment, employee discounts, retirement plans, and skills development. As a member, employees contribute to strengthening the community and families by promoting independence and dignity, and help care for the earth by diverting millions of pounds of material from local landfills. Revenue from retail stores funds workforce development and community services programs. The organization values and respects the inherent dignity and worth of people, truth, high standards, continuous improvement, teamwork, open and honest communication, and a culture of innovation, learning, and development through social enterprise, honoring resources with responsibility and care.

Requirements

• Must have excellent oral and written communication skills in English as well as interpersonal skills.
• Must be proficient in Microsoft Office.
• Must be able to adapt to growth and a changing environment within the Agency.
• Ability to complete and maintain: CPR and First Aid certifications.
• Reliable transportation and communication required.
• Must be available to work during operating business hours as needed for business operations.

Nice To Haves

• High School degree or GED, preferred.
• Prior retail experience or customer service/ relations experience preferred.
• 6 months supervisory experience preferred.
• Bilingual a plus.

Responsibilities

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
• Punctual and dependable attendance.
• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met.
• Develop, train, coach, and support store associates for career growth within the organization.
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures.
• Greet, assist, and provide excellent customer service to donors and customers.
• Assist and resolve any complaints and communicate complaints and issues to the management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to agency standards.
• Perform and assist in all functions completed by store personnel.
• Support in maintaining all company records and reports accurately and in a timely fashion.
• Attend all meetings and training as required by the agency.
• Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes.
• Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
• Perform other duties as assigned.

Benefits

• Friendly work environment with co-workers who appreciate working with each other.
• Employee discount.
• 401K and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.
• Dental and vision insurance - Company Paid for employee (for Full-time employees).
• Basic life insurance – 1.5 times salary, Company Paid for employee (for Full-time employees).
• Primary Care through TextCare- Company Paid for household (for Full-time employees).
• Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft Medical Insurance and Health Savings Account (for Full-time employees).
• Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year (for Full-time employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed