Shift Lead

Pet Supermarket•Key West, FL

20h•Onsite

About The Position

Pet Supermarket is one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service. The Shift Lead role is for individuals who are outgoing, upbeat, people-persons, sales-driven, and possess great organizational skills. Pet Experts at Pet Supermarket thrive in a high-energy environment, working collaboratively to drive results and assist Pet Parents with all their pet needs. The company is committed to making a difference in the community. As a Shift Lead, you will be at the front lines, providing friendly customer service and offering the best selection of pet care items. This role involves supporting the associate and management team, functioning as a lead member of the Sales Associate team, encouraging cross-team collaboration, and setting performance standards. In this multi-dimensional role, you will provide customer sales assistance alongside Sales Associates and act as "Manager on Duty" when necessary.

Requirements

Minimum 1 year retail or customer service experience.
Enjoy working with and around animals.
Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays.
Outgoing, upbeat, people-person, sales driven, and great organizational skills.

Nice To Haves

Valid driver’s license and access to a motor vehicle.

Responsibilities

Assist customers and lead the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and store performance goals.
Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty.
Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email.
Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
Protect employees and customers by maintaining a safe and clean store environment.
Maintain cleanliness and well-being of all livestock including animal care and feeding.
Lead and demonstrate engagement with customers using selling and service model.
Support, understand, and be accountable for maintaining store standards and meeting all safety requirements / standards, including the protection of all company assets both tangible and intangible.
Clean pet enclosures and ensure all animals have appropriate food and water.
Support in maintaining the fish system.
Assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the salesfloor.
Partner with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met.
Be proficient in store opening and closing procedures.
Be accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store manager so this can be addressed appropriately and in a timely manner.
Support the execution of new hire training and merchandising guidelines.
Support the execution of community events and partnering with various rescue agencies.
Complete tasks and other duties as assigned by store management.
Understand the business.
Regularly monitor business throughout the day / shift.
React to business needs.