Shift Lead | Brooklyn

Blank Street•New York, NY

15h•$21•Onsite

About The Position

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation, adding a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We serve millions of customers across cities and believe our potential is unlimited, driven by our people. As a Shift Lead, you will reimagine the cafe experience, making high-quality coffee and matcha accessible and efficient. This role involves leading by example, ensuring smooth operations, and creating a valued environment for customers and team members. It's a hands-on leadership position for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.

Requirements

Love for cafe culture and people
Friendly, open and approachable person who is able to work well with others
Strong knowledge of coffee and equipment
Strong decision making and multi-tasking skills
Strong interpersonal communication skills
Passionate about delivering excellent customer connections to create a regular customer base
Able to work at a fast pace in high volume environments
Be an exemplary ambassador of our brand
Desire to foster growth with team members
2+ years’ experience in a customer service leadership position, preferably in hospitality or coffee
18+ years of age
Able to lift 25+ lbs, and to stand for long periods of time
Availability that meets the needs of our cafes
Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Nice To Haves

Weekend and holiday availability preferred

Responsibilities

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform
Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
Positive and solution focused handling of any minor customer issue
At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store