Shift Lead

Walgreens•Austin, TX

1d•Onsite

About The Position

The Shift Lead is responsible for store operations including opening and closing procedures, cash handling, and ensuring the store is prepared for business. This role involves managing product returns, voids, refunds, and providing change. A key aspect is delivering and modeling a distinctive customer experience, engaging with customers, resolving issues, and coaching team members on service best practices. Operationally, the Shift Lead assists with warehouse and vendor ordering, maintains accurate inventory, ensures compliance with pricing and outdate programs, and helps with bookkeeping and store maintenance. They are also expected to have working knowledge of store systems and equipment, assist at the Pharmacy out window, and ensure compliance with laws regarding regulated products. The Shift Lead acts as a liaison between management and non-management team members, communicating tasks and reporting disciplinary issues or customer complaints.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Nice To Haves

Prefer the knowledge of store inventory control.

Responsibilities

Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
Responsible for opening back door of store for deliveries.
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Models and delivers a distinctive and delightful customer experience.
Engages customers and patients by greeting them and offering assistance with products and services.
Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Responsible for holding store keys to open and close without management as necessary.
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise.
Completes resets and revisions.
Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
Assist with ensuring the Outdate program is followed with team members.
Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products.
Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Assist at Pharmacy out window as requested.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Responsible for bag checks of team members before leaving the store.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Attends training and completes PPLs requested by Manager.
Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
Reports disciplinary issues and customer complaints to management.