Shift Lead Sales Associate

Orangetheory - Franchise #0343•Nashville, TN

15d

About The Position

Orangetheory Fitness is a group fitness class that combines cardio and strength training, focusing on heart rate-based interval training to boost metabolism and burn calories. We are seeking a charismatic Shift Lead- Sales Associate and attentive customer service specialist who has proven sales experience. You will be responsible for overseeing the sales processes and systems, meeting key performance metrics, performing all front desk systems and operations correctly and efficiently. Additional responsibilities include assisting the Studio Manager and Ownership.

Requirements

1-3 years of sales / customer service experience
Excellent written and oral communication skills
Ability to achieve goals
Ability to listen and serve members
Knowledge of the business Mission, Vision, and Values

Responsibilities

Offer and process seasonal promotions and campaigns.
Meet sales and studio goals.
Manage leads and memberships through Orangetheory platforms.
Conduct telephone inquiries/follow up calls/customer care calls.
Lead Orangetheory Fitness studio tours with prospects and/or fitness program holders.
Greet members and guests promptly, enthusiastically, with a smile to create a friendly positive entrance into the studio.
Maintain boutique studio excellence.
Make sure cleanliness of studio is up to business standards & expectations.
Take a minimum of two Orangetheory classes per week.
Display excellence in the sales process.
Operate OTBeat systems and functionalities.
Stay current with learning on Orange University.
Attend and participate in all relevant Orangetheory training programs and community events
Participate in marketing and outreach events.
Assist in the social media initiatives of the studio.
Implement studio-specific marketing ideas and strategies.
Oversee studio operations including but not limited to inventory, maintenance, sales. processes, technology, workout experience, personnel, customer service, and payroll.
Perform on-going training and development of Sales Associates.
Attend Monthly Webinars and the rollout and execution of all corporate sales promotions and fitness events.
Lead and coach sales team in new joins and heart rate monitor sales.
Properly process administrative tasks: refunds, upgrades/downgrades, freezes, cancellations.
Conduct daily MBO audits – all classes reconciled, contact logs/tasks completed, reports pulled.
Reconcile declined memberships weekly.
Maintain a flexible schedule.
Promote an all-inclusive community.
Must possess a high level of professionalism with leadership team, direct reports, and members.
Perform other duties as assigned.