Shift Coordinator - Cocowalk $14.70 hourly + avg. $8.43 tips!

Salt & Straw • Miami, FL

3d • $15 - $15 • Onsite

About The Position

The Shift Coordinator is a key part of the chain of service, responsible for delivering a seamless guest experience by coordinating and engaging in daily floor operations and assisting and guiding Scoopers throughout their shifts. This role is essential to upholding operational excellence by participating in and overseeing daily tasks, setting a positive example, and offering on-the-spot operations-based modeling, training, and coaching to Scoopers. As role models, Shift Coordinators foster a positive, guest-focused environment, ensuring all interactions reflect Salt & Straw’s commitment to legendary hospitality.

Requirements

• High school diploma/GED.
• 6+ months of experience in food service, fast-casual dining, or hospitality-focused industry (1+ year preferred).
• Valid food handlers' card (required within 30 days of the start of employment or based on state or local requirement).
• Must be 18 years or older.
• Ability to coach and motivate Team Members.
• Ability to work with people of all backgrounds and identities.
• Ability to cooperate well and work as part of a team.
• Ability to learn about and discuss our flavors and products and give samples comfortably.
• Excellent communication skills and the ability to bring Legendary Hospitality into all interactions with team, guest, and vendor relationships.
• Passionate about delivering outstanding guest experiences.
• Ability to proactively identify and resolve issues, using sound judgment to escalate matters that require shop leadership’s decision-making.
• Ability to work effectively and positively under pressure and amidst changing priorities.
• Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.
• Fluency in English.
• Ability to work evenings and late nights, weekends, and holidays.
• Ability to work at least 3 shifts per week, including 2 closing shifts.

Responsibilities

• Guide Scoopers throughout the shift, delegating tasks according to the daily shift plan/daily visual planner (DVP) to ensure proper break schedules, station rotations, and proactive safety habits (shift warm up and stretching).
• Support Scoopers by performing a variety of duties including scooping, waffling, running the register, dishwashing, cleaning, and hosting.
• Consistently deliver excellent service, resolve guest concerns thoughtfully, and enhance the guest experience through personal interactions.
• Coordinate opening, closing, and daily tasks to maintain shop flow.
• Ensure that daily and weekly tasks are completed to uphold shop standards and maintain operational excellence.
• Assist in rolling out new training and provide real-time operations-based coaching to uphold product quality, guest experience, shop safety, and cleanliness standards.
• Accurately pack TPD (Third-Party Delivery) orders by following company standards and ensuring all items are correctly portioned, packaged, and labeled to maintain quality and guest satisfaction.
• Ensure company policies, shop standards, and safety protocols are followed, escalating issues as needed.
• Conduct regular inventory counts for ice cream and other supplies; ensure product quality and food safety standards are maintained.
• Assist with daily cash transactions by accurately handling cash, maintaining balanced change banks, and ensuring adherence to cash handling protocols.
• Assist the AGM and the GM with maintenance of daily logbook information tracking cash handling, quality control, and team feedback.
• Taste/sample a scoop of ice cream daily (including, when possible, different flavors of ice cream, including flavors that might not be the Team Member’s personal preference), to be able to better communicate to customers why they might enjoy each flavor.
• Foster a positive and engaging work environment for Team Members by ensuring ongoing open lines of communication, inspiring others through your words and actions, coaching for improvement and growth, and embracing Salt & Straw’s mission and core values.

Benefits

• Financial Flexibility: Optional earned wages access, and a 401(k) match with a 50% company match up to 1% of your salary after three months —even for part-time Team Members.
• Health & Wellness: Health & Wellness: Medical, Dental, and Vision insurance may become available upon reaching 780 hours worked within a defined measurement period, plus Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance.
• Mental Health Support: Free, 24/7 access to licensed mental health professionals for Team Members and their families through multiple support options, including text, chat, web, and in-person sessions.
• Work-Life Balance: Flexible scheduling, one hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% of pay, and two hours of Paid Voting Time.
• Education & Growth: Up to $1,800 per year in Educational Assistance, plus career development and pathing opportunities to grow within Salt & Straw.
• Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance.
• Inclusive Culture: A welcoming, supportive workplace where every Team Member is valued and respected.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees