Customer Service Focused Shelter Support Needed

CENTRAL ARIZONA SHELTER SERVICES INC•Phoenix, AZ

11d•$16•Onsite

About The Position

Make a Real Impact! Be the Difference Someone Experiences Today At Central Arizona Shelter Services (CASS), we don’t just provide emergency shelter; we provide safety, stability, and a starting point for people rebuilding their lives. We’re hiring Shelter Support Staff who are dependable, compassionate, and ready to step into a role that truly matters. This is not a desk job. This is a hands-on, people-first role where you will be part of the front line, helping individuals 55+ navigate some of the most critical moments in their lives and overcome homelessness. If you’re someone who: Wants meaningful work (not just a paycheck) Can stay calm under pressure Can be proactive in difficult times Believes every person deserves dignity and respect You’ll thrive here. Pay transparency: This shift starts at $16 per hour. A 3% increase is possible with satisfactory completion of the 90 day review process. Schedule Full-time (4 days/week, 11-hour shifts including a weekend shift. Example: Wed-Saturday or Sunday - Wednesday) 24/7 operation (includes evenings, overnights, weekends, and holidays). What You’ll Do (Your Impact Every Day) You’ll be one of the first people clients interact with—setting the tone for their experience at CASS. We want you to succeed here; so let’s be upfront. This role is: Fast-paced and active (you will be on your feet most of the shift) People-centered (you’ll interact with individuals from all walks of life) Sometimes challenging (you may navigate conflict, crisis, or emotional situations) Deeply meaningful (you will see the impact of your work every single day) If you’re looking for something easy or predictable, this may not be the right fit. If you’re looking for purpose-driven work where you make a difference, this is it. Why Join CASS Because your work here actually changes lives. At CASS, you’ll find: A mission-driven team that supports one another Opportunities to grow within social services and nonprofit work A workplace rooted in commitment, collaboration, compassion, and integrity The chance to be part of something bigger than yourself Clear career path (Shelter Support ? Navigator or Client Advocate ? Case Manager ? Leadership) Ready to Make an Impact? Then Let's continue, we want to meet you. Full job description available to candidates prior to coming in for in-person interview.

Requirements

Must be at least 18 years of age
High school diploma or equivalent required
Ability to obtain and maintain a valid Arizona Level One Fingerprint Clearance Card
Basic to intermediate computer skills, including data entry and proficiency in Microsoft Word and Excel
Ability to obtain the following certifications within 90 days of hire:
CPR/First Aid
Naloxone (Narcan) administration
Non-violent crisis intervention and de-escalation
Walking and standing for extended periods
Moving across multiple buildings on campus
Lifting up to 25 lbs occasionally
Climbing stairs during routine safety checks, multiple times a day
Stay calm, respectful, and solution-focused under pressure
Communicate clearly and professionally
Are reliable and show up for their team
Can balance compassion with boundaries
Work well in a structured, team-based environment

Nice To Haves

Bilingual in English and Spanish and/or American Sign Language (ASL)
Experience working with individuals experiencing homelessness or in underserved communities
Strong interpersonal skills with the ability to navigate and de-escalate conflict in a respectful, solution-focused manner
Associate degree in communications, business administration, psychology, social work or related field
Experience in customer service, security, healthcare, behavioral health, or social services is helpful (but not required.)