Shelter Specialist

ROOF ABOVE INC•Charlotte, NC

5d•Onsite

About The Position

Roof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,300 individuals every day across nine campuses in Charlotte. Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019. POSITION SUMMARY The Shelter Specialist is responsible for supporting the daily management of the shelter; facilitating a trauma informed, person-centered environment for services; and using a minimum impact approach to de-escalating stress. The Shelter Specialist work under the guidance of the Shelter Supervisor in charge of the assigned shift.

Requirements

A Bachelor’s degree preferred
High school diploma or equivalent is required.
Experience working with homeless populations and experience working in a homeless shelter are preferred.
Must be certified in CPR and First Aid or willingness and ability to complete certification within 60 days of hire.
Knowledge of issues related to homelessness; effective intervention techniques; and teamwork.
Ability to communicate effectively orally and in writing.
interact appropriately with service partners, governmental agencies, volunteers, visitors, and clients.

Responsibilities

Provides basic needs assistance to guests accessing the shelter.
Must show up for work consistently, on time and be trustworthy.
Friendly, courteous, and welcoming while always greeting our guests.
Remain professional under pressure and demonstrate responsible decision making in stressful and unexpected situations
Patience, creativity, flexibility, and compassion
Sensitivity to persons with disabilities and other minority populations
Sensitive to cultural, economic, gender, and sexual orientation differences
Explain program requirements to new guests
Coordinate, bed assignments, smoke breaks, and other daily routines
Monitors facility activities to ensure a smooth delivery of services, effective and safe facility operations, and coordination of care with case managers and other agency personnel.
Communicate effectively with guests in a professional and trauma informed manner.
Completes data entry, incident reports, daily log, and other paperwork.
Adhere to the schedule and work shifts as assigned.
Role model positive, professional behavior including appearance and communication with others, including and especially in difficult conversations
Document in shelter email shift communications thoroughly and diligently situations of note that occur during each shift, information if shared will be helpful in meeting the individual needs of individual guests, concerns that arose, etc.
Complete ongoing training and education related to Low Barriere, Housing first and other best practices approach
Completes HMIS training within the first 30 days
Performs housing keeping duties tasks as needed
Perform other duties as assigned.