Shelter Specialist (4188)

MERCY HOUSE•Eastvale, CA

1d•$21 - $21

About The Position

The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols. This role also requires crisis intervention and trauma-informed service delivery.

Requirements

Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
Ensure a client-focused, trauma-informed, and housing-focused shelter approach
Ability to perform crisis intervention as needed
Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others
Dependability, responsibility, and the ability to communicate effectively and respectfully
Ability to lift up to 50 pounds
Prolonged periods of standing and the ability to work in a fast-paced environment

Nice To Haves

Fluency in Spanish is of significant value

Responsibilities

Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services
Encourage and discuss progress toward housing with shelter guests
Assist with shelter setup and maintenance
Maintain cleanliness and safety of the facility, including emptying trash cans and cleaning up spills
Assist with receiving and verifying orders from vendors, completing tally sheets
Post and update signs and service calendars
Set up and monitor audio equipment
Assist in the organization of supplies and facility needs
Conduct neighborhood patrols to minimize potential impact on the surrounding community
Assist with keeping detailed daily summary sheets
Assist with record keeping and reporting
Assist with guest services and program activities if necessary
Complete ad hoc projects as appointed by Supervisor