Shelter Ministry Administrative Assistant

New Life Center•Fargo, ND

3d•Onsite

About The Position

Attend to guests and handle inquiries on the phone and face-to-face. Supply information regarding the organization to the public, guests, and customers. Provide general administrative assistance to the Program Department and administrative support to the Program Director. At New Life Center, our work is grounded in our Christian mission and values. Each role contributes to the ministry and operations of the organization. We seek staff who are committed followers of Jesus Christ, aligned with our Statement of Faith, and who model our REAL values -- Respectful, Encouraging, Accountable, and Loving -- in their work and interactions.

Requirements

Must be engaged in a local church and exhibit a personal, evident, growing relationship with Jesus Christ.
Compassionate heart for those in need.
Willingness to serve others.
Desire to see the lost transformed through the love of Christ.
Minimum of three years' experience in Administrative Support or equivalent experience.
Ability to pass a pre-employment drug test and background check.
If in recovery, a minimum of one year of sustained recovery with active participation in a 12-step program is required; two or more years is preferred.
Must possess a valid driver's license, maintain an acceptable driving record in accordance with the organization's insurance carrier requirements, and provide proof of insurance, as required for the performance of job duties.
Excellent interpersonal, verbal, ad written communication skills.
Proficient at typing (minimum of 60 words a minute) and spelling.
Must possess data entry skills.
Operation of multi-line telephone.
Ability to multi-task efficiently.
Proficient in Microsoft Office, Word, Excel, and PowerPoint.
Able to operate a multi-function printer, copier, scanner, and fax.
Skills to operate various office equipment (three-hole punch, laminator, etc.).

Responsibilities

Reception Greet guests when they come to the Shelter Ministry Administrative Assistant window.
Answer telephone, screen and direct calls, take and relay messages.
Receive mail and sort mail to the person who is to receive it.
Organize mail being held for guests, keeping a record of guest exit dates/returning guests who may have mail.
Provide general information to callers, guests, and visitors regarding the Shelter and Thrift Store.
Ensure knowledge of program staff availability throughout the course of the day.
Organize, clean, and maintain the reception area/office.
De-escalating guests.
Assist with running shift change meetings.
Cover the shelter desk as needed.
Organize donations and assist with donation management and inventory.
Provide daily shelter high balance reports.
Provide daily reports for the passport program as needed.
Prepare correspondence and documents.
Complete data entry and reports as requested.
Process vouchers for guests (furniture, clothing, bike, etc.)
Digital signage management.
Purchase bus passes for guests and supply them to the front desk.
Homeless Management Information System (HMIS) data entry.
Document creation and editing.
Attend virtual meetings on behalf of New Life Center as assigned.
Occasionally take minutes at various meetings.
Manage and record the phone Interactive Voice Response system.
Fax management.
Assemble guest move-out kits.
Coordinate guest move-outs and schedule furniture deliveries.
Update guests' information in Mission Tracker ad HMIS.
Other duties as assigned.