Shelter Manager - Albuquerque Opportunity Center

Heading Home•Albuquerque, NM

5h•Onsite

About The Position

The Shelter Manager is responsible for overseeing the daily operations, staffing, and service delivery of the overnight shelter and medical respite program. This role is critical in ensuring a safe, trauma-informed environment while providing support to the Program Director in the administrative and fiscal health of the organization.

Requirements

A minimum of a Bachelor’s degree in a social services-related field (i.e. psychology, social work, counselling, etc.)
Four (4) years of prior supervisor/management experience.
Prior work experience supporting vulnerable populations, including unhoused individuals.
Experienced people manager who leads with clarity, consistency, and accountability.
Comfortable leading diverse teams, and can apply sound judgement while upholding policies and procedures.
Highly organized and adaptable, able to manage multiple priorities and competing deadlines.
Ability to manage a 24/7 schedule.
Strong time management and problem-solving skills.
Excellent communication skills, both written and oral.
Strong interpersonal skills.
Must be able to act quickly and think strategically.
Ability to motivate and encourage employees to achieve optimal performance.
Experience with conflict resolution.
Ability to manage staff with a high level of emotional intelligence.
Knowledge of trauma-informed service delivery.
Excellent computer and keyboarding skills.
Knowledge of area service providers and community resources.
Valid driver’s license and reliable transportation.
Ability to navigate stairs, ladders, ramps, and uneven terrain.
Lifting a maximum of 25 pounds occasionally, and frequently lifting or carrying objects weighing up to 10 pounds.
Must become CPR/First Aid trained within 90 days of hire.

Responsibilities

Organizes and oversees daily activities and tasks related to the facility’s day-to-day activities, including bed assignments, meal services, safety protocols, and general cleanliness.
Provides mentorship and guidance to the shelter staff, including medical respite.
Maintains up-to-date local and state resource information and disseminates it to staff as appropriate.
Supports the agency’s objectives.
Provides leadership in de-escalating tense situations, resolving client behaviour issues using trauma-informed care principles.
Ensure accurate entry of census data into tracking systems.
Manages supplies for residents through routine inventory checks and supply lists.
Provides training and feedback to shelter program staff.
Develops sustainable goals for shelter program staff.
Trains and implements department onboarding for all new incoming advocate staff.
Supports the shift supervisors in supervising a team of shelter employees.
Manages a 24/7 schedule to ensure adequate coverage.
Supports the Program Director to improve operational efficiencies.
Supervise, manage, and delegate duties to assigned staff.
Assists and participates in interviewing department job applicants.
Ensure all programmatic and organizational policies and procedures are implemented and adhered to.
Ensures employees manage their time well.
Participate in regular meetings with service providers to facilitate efficient coordination of services for Heading Home clients.
Responsible for performance planning and evaluation of assigned staff.
Ensures clients are given appropriate services and resources, and the agency is meeting their needs.
Actively look for ways to improve operations and share ideas for best practices.
Work additional hours as needed.
All other duties as assigned.
Always represent and promote Heading Home positively and professionally.
Maintain good attendance and punctuality.
Attend all staff and organizational meetings as required.
Observe and practice safe work habits and practices in compliance with regulations, statutes, and organizational policies.
Maintain client confidentiality in compliance with organizational policies and procedures.
Read, understand, and comply with all guidelines of the Heading Home Employee Handbook.