Shelter Manager - Men's

Rescue Mission•Roanoke, VA

About The Position

Since 1948, The Rescue Mission of Roanoke has been on the mission of “ Helping Hurting People in Jesus’ Name .” The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need. We are a faith based, non-profit equal opportunity employer. Are you seeking a Career opportunity that has a direct impact on the lives of others? Apply for the Men's Shelter Manager career! Shelter Managers serve to provide leadership for the Shelter team whose responsibility is to facilitate and administer shelter services to individuals in crisis. Responsible for the overall team member experience, including scheduling, training, development, coaching, recognition, and well-being. Hours of Availability: Full-Time/Salary Exempt Typical schedule: evening/overnight shifts; other times as needed; flexibility in scheduling to include weekends and holidays as scheduled. Compensation: DOE Our Team Members should exhibit the following: Possess a sincere love of Christ and maintain a Christian Walk that is evident of that love. Individuals must be willing to adhere to Rescue Mission of Roanoke’s Code of Ethics. Demonstrates a genuine interest in the safety and well-being of our guests and team members. Understanding of volunteer engagement and ability to utilize and appreciate volunteers in daily tasks. Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned. Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism. Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects. Ambitions to exceed expectations. Job Specific Qualifications: Leadership style consists of servanthood, accountability, and building healthy relationships. Experience working with individuals living with mental health and substance use disorder; helpful. Patient and compassionate presence Previous experience with conflict resolution techniques, helpful Willingness to work a flexible schedule to include all shifts and weekends as needed Working knowledge of Microsoft Office, Gmail/Google products, basic grammar; proficient computer skills

Requirements

Possess a sincere love of Christ and maintain a Christian Walk that is evident of that love.
Individuals must be willing to adhere to Rescue Mission of Roanoke’s Code of Ethics.
Demonstrates a genuine interest in the safety and well-being of our guests and team members.
Understanding of volunteer engagement and ability to utilize and appreciate volunteers in daily tasks.
Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.
Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.
Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects.
Ambitions to exceed expectations.
Leadership style consists of servanthood, accountability, and building healthy relationships.
Willingness to work a flexible schedule to include all shifts and weekends as needed
Working knowledge of Microsoft Office, Gmail/Google products, basic grammar; proficient computer skills

Nice To Haves

Experience working with individuals living with mental health and substance use disorder; helpful.
Patient and compassionate presence
Previous experience with conflict resolution techniques, helpful

Responsibilities

Servant Leadership – Team Members
Building relationships that maintain a culture that promotes teamwork, recognition, love and respect for others through Christ-filled language and direction.
Discipleship of team members by training, coaching, assisting with workload, monitoring their wellness and mentoring to help them be successful.
Develop team members by setting clear expectations, holding them accountable to those expectations and providing continuous growth opportunities.
Develop and communicate (timely) work schedules to team members.
Approve timecards for team members prior to payroll close and monitor and approve/deny overtime to best fit the needs of the shelter within budget.
Develop routine meetings with the shelter team for consistency of policies, procedures, and shelter practices/standards as well as recognition.
Provide structured and in-the-moment training and coaching opportunities.
Timely completion of team member evaluations as scheduled.
Provide structured environment for interns, contractors (Goodwill SCSEP) and volunteers.
Guest Assistance
Schedule orientation for new guests as needed.
Maintain enforcement of shelter policies/processes for safety, security and health of guests, team members, volunteers, and community
Active engagement in promoting the wellbeing of guests to include coaching them as needed.
Communication
Maintain effective and timely communication with various internal/external partners to include positive guest engagement as well as any concerns that are seeking a resolution.
Monitor Shelter Supervisors for timely completion of records/documents, inspections, incident reports, medication distribution, phone calls, supply maintenance.
Supply management to ensure guests/shelters have supplies needed to operate.
Safety Responsibility
Be aware of safety/security concerns and report to the appropriate person(s).
Weekly inspections of facility and report to appropriate people.
Assist with conflict resolution/de-escalation among clients, team members and volunteers according to established procedures.
Volunteer Engagement : A strategy that builds the capacity of Rescue Mission through employee and volunteer partnership. It is built on the development and implementation of high-impact, meaningful volunteer opportunities that create positive outcomes for the organization and the volunteer.
All Rescue Mission of Roanoke team members may be asked to complete other duties as assigned by the leadership/management. Expectation is to complete these assignments as requested.