Shelter Case Manager

Clackamas Women's Services•Oregon City, OR

58d•$28 - $31

About The Position

Responsible for providing case management, advocacy, and support services to participants of the CWS shelter and housing programs. The Case Manager role requires an ability to provide non-judgmental support with unconditional positive regard, transparent and honest communication as well as the ability to be flexible and creative in a variety of changing situations.

Requirements

Bilingual/bicultural persons strongly encouraged to apply.
Experience supporting survivors of domestic violence and/or sexual assault. Case management or advocacy-based experience preferred.
Demonstrated understanding of domestic and sexual violence and its effects on survivors, their children and society.
Demonstrated understanding of systems of oppression, ability to work effectively and non-judgmentally with individuals from diverse backgrounds and understanding of culturally competent service delivery.
Enthusiasm for working collaboratively with a wide range of public and private systems intersecting with the DVSA field (law enforcement, DHS, courts, education, etc.).
Reliable transportation required; position includes use of personal vehicle to complete some tasks.
Must be able to travel throughout Clackamas County and the Greater Portland Area.
The person in this position frequently: ascends/descends stairs; moves household items, furniture, and other items (up to 50 lbs.) from one place to another, assists in households’ tasks in the shelter home such as cleaning and stocking shelves and regularly moves throughout CWS worksites to access files, meet with participants, and move supplies.

Responsibilities

Staff CWS emergency shelter, providing phone screens, intakes, supporting participant exits and transitions and ensuring the safety of the shelter and participants.
Provide on-site and in-home individualized case management for participants in the CWS shelter and housing programs, including: Safety planning Crisis intervention services Supporting participants in their goals for self-sufficiency and growth (i.e., budgeting, financial empowerment, domestic violence education, physical and mental health, parenting education, etc.). Assistance with Temporary Restraining Orders, Sexual Assault Protective Orders and Stalking Orders Domestic violence and sexual assault education Accompaniment to appointments or meetings with a variety of service providers (DHS, Court, Immigration, etc.) Providing transportation to participants in agency vehicle
Provide a wide variety of advocacy strategies and engagements (referral, accompaniment, providing resources, role-play, calling on behalf, support, system navigation, advocacy, etc.) to shelter and housing participants.
Build relationships and rapport with shelter and housing participants and foster community building.
Contribute to a successful team within the shared case management system and work from a team-based approach in conjunction with other shelter and housing case managers. Provide support and assist coworkers in response to fluctuations in workloads.
Answer the CWS crisis and support line: giving appropriate information, support and referrals for callers and response to Lethality Assessment Protocol (LAP) calls from law enforcement partners.
Complete Coordinated Housing Assessment paperwork with crisis line, shelter, and housing participants.
Ensure all paperwork is done thoroughly and accurately
Complete Diversion Packets with crisis line, shelter, and housing participants.
Ensure all paperwork is done thoroughly and accurately and all required documentation is collected
Complete all required housing paperwork with housing participants depending on funding requirements including but not limited to: Gather all necessary income information Calculate rental assistance portions for participants and CWS Calculate utility allowances Complete rent reasonableness documentation Complete inspections for all new units to ensure compliance
Provide shelter and housing participants with information and support regarding domestic and sexual violence, oppressions, trauma, communal living, parenting, immigration issues and related topics.
Communicate in a trauma-informed manner and provides comprehensive information to shelter and housing participants in an accessible way.
Assist shelter participants with cleaning and upkeep of the shelter facility, prep rooms for entering participants, and assist with quarterly shelter cleaning and annual shelter closure.
Maintain updated and accurate file notes in all participant files.
Complete and submit Finance Request forms for approved housing funds, including standing monthly payments and unique one-time payments.
Reach out to former shelter and housing participants to complete periodic follow up as required by funders.
Provide back-up support for the shelter through on-call rotation. Back up support will be provided 24/7 on a CWS back up phone that you will be required to carry while you are out of the office during your rotation.
Facilitate on-site support and self-care groups as requested.
Work to establish effective, positive, and ongoing relationships with community partners.
Represent CWS at community meetings, speaking engagements and educational trainings as requested.
Represent the mission and values of CWS to program participants and community partners.
Complete documentation of all services, including intakes, releases of information, demographics tracking and statistics within the CWS database for all participants on a minimum of a weekly basis.
Maintain appropriate participant confidentiality in accordance with advocate privilege and federal statutes.
Provide consultation and support for community partners through collaboration and information sharing regarding the dynamics of domestic violence and sexual assault and its impact on survivors.
Work in conjunction with other staff to provide consistent services to participants.
Participate in speaking engagements and educational trainings as requested.
Attend CWS all staff meetings and regular team meetings.
Meet regularly with the Shelter/Housing Program Director to plan and prioritize projects.
Submit necessary monthly timesheets and mileage reimbursement forms. Manage daily schedule appropriately.
Other duties as assigned.