Shelter Advocate - 3rd Shift

The Womens Center Inc•Waukesha, WI

1d•Onsite

About The Position

The primary responsibilities of this position are to provide 3rd shift coverage for the 24-hour hotline and to provide advocacy and support to shelter residents.

Requirements

Work and/or volunteer experience related to domestic violence, sexual violence, human trafficking and/or residential programs.
Excellent organizational skills and attention to detail.
Ability to comfortably work in situations that may be confrontational.
Knowledge and experience in crisis intervention.
Ability to answer and engage with callers on a multi-line telephone system.
Ability and willingness to work both individually and as part of a team with other staff in the provision of services to residents.
Verbal and written skills - ability to convey information effectively and as appropriate for the needs of the audience.
Active listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension - understanding written sentences and paragraphs in work-related documents.
Time Management - managing one's own time.
Service Orientation - actively looking for ways to help people.
Coordination - adjusting actions in relation to others' actions.
Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making - considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring - monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
High school diploma or equivalent required.
Ability to read, write, communicate, and comprehend English.
Must demonstrate an ability to respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community.
Ability to utilize critical thinking- such as using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Valid Driver's License
The ability to lift up to 25 lbs.
Ability to ambulate up and down stairs.
Walking throughout the shelter residence is required.

Responsibilities

Provide crisis intervention, advocacy, and support to residents and hotline callers.
Primary coverage for 24-hour hotline providing information and referral, crisis intervention, and pre-screening of potential residents.
Assigned shelter shifts include holidays.
Maintain accurate and complete records and statistics.
Enter client interactions, hotline calls, and other required data into client database and hard copy client files every shift.
Interact positively and appropriately with all clients.
Participate in agency meetings and trainings.
Keep community resource information current and easily accessible.
Work with clients and colleagues to ensure the smooth and orderly operation of programs.
Mediate interpersonal conflicts between residents.
Make regular rounds to ensure that residents and areas are safe and secure.
Support a clean and hygienic living and working environment.
Communicate with other staff to support the needs of clients.
Adhere to organizational compliance with all local, state, and federal regulatory agencies.
Ensure confidentiality of all clients utilizing services.
Greet visitors and donors and handle their inquiries or direct them to the appropriate persons according to their needs.
Receive, record, and organize donations.
Order and organize food and other supplies necessary for program operations.
Arrange transportation for clients as needed.
Completes other duties as needed and/or requested by supervisor to align with the mission and vision of the organization.