Shelter Advocate - Men's Shelter

Union Gospel Mission Twin Cities•Saint Paul, MN

11d•$20 - $20•Onsite

About The Position

Under limited supervision, the Shelter Advocate ensures the efficient and smooth operations of emergency services by welcoming and registering residents, assigning sleeping quarters, ensuring completion of forms and collection of fees. Provides information to residents about UGMTC programs, policies, and behavioral expectations.

Requirements

High school diploma, GED, or equivalent work experience
In-person customer service experience
Experience working with individuals experiencing homelessness, poverty, or addiction.
6 months experience working in a social services or human services environment.
Support UGMTC’s statement of Christian faith.
Customer service oriented, with strong phone and interpersonal communication skills
Handle money and financial matters with the highest integrity and honesty.
Conflict prevention, de-escalation, and resolution skills
Organizational and administrative skills, with attention to detail
Good judgment, self-control, and professional boundaries
Proficient in the operation of Microsoft Office software, CaseWorthy and other business-related software applications; track, type, compile and provide basic reporting on program statistics.
Work with general office equipment including phone, fax, copier, and computer.
Ability to read, understand and follow safety and other specific instructions and procedures.
Interpersonal and communication skills to work effectively with a wide range of constituencies in a culturally diverse community.
Maintain client confidentiality in accordance with all policies and state and federal laws.
Committed to engaging with and serving our residents, guests, and community.
Must be open to work flexible shifts which will include weekends.
Ability to lift 50lbs.
Ability to walk and stand for long periods of time.
Work requires pushing, pulling, reaching, crouching, stooping, walking, twisting, carrying, and other physical activities.

Responsibilities

At the direction of the Emergency Services Director, carries out established Bethel Hotel processes and procedures in alignment with UGMTC’s mission, values, and policies.
Welcomes and engages residents and guests with respect and dignity by providing excellent service and a hospitable environment.
Collects, records and processes fees for rooms, dormitory beds, lockers, and meal tickets.
Ensures the accurate completion of forms regarding dorms, rooms, and locker usage.
Enters resident information and incident reports into CaseWorthy and follows all policies and procedures.
Maintains a high level of knowledge regarding UGMCT programs and specific resident situations, as appropriate.
Answers telephones in a professional and friendly manner.
Responds to internal and external questions regarding UGMTC’s mission, programs, and services.
Supports the Christian values and ethics of UGMTC with residents, staff, volunteers, and the community.
Reinforces behavior policies by monitoring and maintaining a quiet, safe, and friendly environment.
Responds to health and safety issues within the Bethel Hotel residential areas.
Performs inspections of the male dormitory, hotel residential floors, lobby, showers, bathrooms, and emergency shelter as needed.
Effectively implements established conflict prevention and mediation methods.
Collaborates with security personnel to make 911 emergency calls as needed.
Reports information to Director and other staff concerning residential behavior.
Maintains professional relationships and open communication with the Emergency Services Team and other departments to ensure access and positive experiences for UGMCT residents, and smooth transitions between shifts.
Attends staff meetings, staff training, and spiritual enrichment activities as necessary and assigned.
At any time, with or without notice, performs other duties and activities as assigned.