Men's Shelter Staff

Siena Francis House • Omaha, NE

11d • Onsite

About The Position

Implements agency policies, procedures, and protocols in Siena Francis House emergency shelter environments to ensure services to shelter guests meet agency’s standards of care. Supervises and trains Miracles work program participants assigned to position’s area(s) of responsibility. Completes Homeless Management Information System [HMIS] and other documentation and reporting tasks as assigned through agency policies, procedures, and protocols, and by Community Impact/Shelter Program Manager. The schedule for this position is Saturday from 2:30pm to 12:30am and Sunday through Tuesday from 9:00pm to 7:00am.

Requirements

• Knowledge of/ability to operate in a way that supports the general principles of trauma-informed care.
• Flexibility and ability to manage multiple tasks at the same time.
• Excellent written and verbal communication skills.
• Understanding of emergency shelter environments.
• Ability to use Microsoft office products ( email, word, excel)
• Ability to work with software product such as HMIS. Must receive Clarity training within 60 days of employment.
• Willingness to undergo drug testing and a background investigation.

Nice To Haves

• High School Diploma or Equivalent preferred.
• Experience operating within an emergency shelter environment and/or other type of homeless service provider preferred.
• Other experience in the human services field will be taken into consideration.

Responsibilities

• Models the agency’s mission statement in all interactions with emergency shelter guests.
• Completes the Siena Francis House Emergency Shelter Guest Mutual Expectations Review Form with emergency shelter guests upon their arrival.
• Collaborates with emergency shelter guests to complete the Siena Francis House Emergency Shelter Guest Mutual Expectations Problem-Solving Form when issues arise.
• Completes the Siena Francis House Emergency Shelter Guest Notice to Vacate Premises and documents these efforts in HMIS.
• Maintains situational awareness of conditions within emergency shelter environments, implementing the agency’s de-escalation model as quickly as possible when issues arise, and securing assistance from crisis response entities when needed.
• Completes assigned documentation tasks—including HMIS data entry, facility condition checklists, and other items—and follows up item as needed as outlined in the Siena Francis House Emergency Shelter Ongoing Monitoring Protocol, and/or as assigned by supervisor.
• Builds rapport with emergency shelter guests and—to the extent possible—familiarizes themselves with individuals’ housing plans in order to support guests’ efforts to resolve their episode of homelessness.
• Supports emergency shelter guests’ connections to other service providers by helping to communicate referrals, appointments, etc. to the extent possible.
• Completes other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees