Full-Time Shelter Advocate

Hope of East Central Illinois•Charleston, IL

1d•$40,000•Onsite

About The Position

This is an exempt, full-time position with flexible hours, including overnights and weekend shifts. The primary responsibilities include advocacy, case management, and providing support for shelter clients and their dependent children. The position reports to the Supervisor of Shelter Operations.

Requirements

High School diploma or equivalent required
Must be responsible, mature, flexible, capable of handling crisis situations, and willing to work with a wide variety of adults and their dependent children
40 hour domestic violence training and successful completion of a background check required
Must have excellent verbal and written skills
Must be willing to sign a confidentiality form indicating that the privacy of HOPE clients, staff and volunteers will be maintained

Nice To Haves

Bachelor or Associates degree preferred, experience considered
Reliable transportation, valid driver’s license, and proof of auto insurance coverage preferred

Responsibilities

Cover crisis hotline
Complete intakes and orientation for clients arriving in shelter
Establish safety plans with clients and review periodically
Review goal plans with clients and assist them in obtaining and updating those goals
Document all interactions with clients, crisis calls, etc.
Assist in ensuring the shelter is clean and maintained
Provide advocacy and referrals for clients as needed
Implement and monitor shelter policies and procedures to assure client safety
Report all emergencies to supervisor
Inform Supervisor of Shelter Operations of food supplies and inventory
Report maintenance problems to supervisor
Update and keep inventory of forms
Update and keep inventory of donations
Maintain a list of clients in shelter
Maintain list of Releases of Information and expiration dates for clients
Assist with fundraisers
Office duties such as filing, answering phones, and greeting the public
Assist with maintaining electronic management of clients in shelter via Osnium
Participate in shelter housekeeping, maintenance, office duties, etc.
Accurately document shift conditions, challenges and anticipated questions in the staff log
Other duties as assigned