Shelter Access Manager

TRANSITION PROJECTS INC•Portland, OR

1d•$71,020 - $76,320

About The Position

This position oversees and manages the Shelter Access Team. This position will manage a team that works with local first responders and outreach programs to prioritize access to publicly funded shelter spaces as available. The right person for this job possesses strong leadership skills, verbal and written communication skills, collaborative problem-solving skills, a high degree of organization, and a commitment to helping vulnerable individuals successfully transition from street to shelter.

Requirements

Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment.
Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.
Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
Attend agency and program staff meetings.
Hearing and vision adequate for interaction with participants, interaction with staff and interaction with the general public.
Hearing adequate for telephone work.
Vision adequate for close work.
Hand and finger dexterity adequate to operate standard office equipment.
Ability to walk, bend, stand, sit, reach, stoop, pull, squat, kneel, climb stairs and ladders
Sitting at a desk completing paperwork and working on a computer for lengthy periods.
Ability to perform CPR and other emergency life-saving care with the assistance of teammates until emergency responders arrive.
Ability to lift 50 pounds.
The right individual for this position has a passion for helping others and a desire to work in an organization that serves people who are experiencing poverty and homelessness.
Bachelor’s degree + 3 years of experience in social services (at least 1 year management preferred) -OR- 5 years of experience in social services (at least 2 years management preferred).
Displays engaging interpersonal skills including the ability to think and act strategically, maintain confidentiality, use diplomacy and discretion, offer sound judgment, and share and receive feedback.
Effectively assesses situations to determine importance, urgency, and risks, and makes clear and timely decisions in the best interests of the organization.
Demonstrated ability to interact with other agencies in developing and providing services to participants; including ability to advocate on behalf of participants for services with other agencies.
Demonstrated knowledge of chemical dependency and mental health issues and appropriate treatment resources.
Demonstrated ability to competently and effectively serve people from historically underserved communities, with specific focus on communities of color.
Demonstrated ability to work as part of a team in the delivery of services to participants.
Computer literacy.
Demonstrated ability to use word processing, database, spreadsheet, e-mail, and Internet programs.
Demonstrated ability to maintain accurate and comprehensive participant files.
Demonstrated ability to prepare accurate and comprehensive statistical and narrative reports.
Valid driver’s license, liability insurability and possession of reliable transportation, or otherwise capable of responsive off-premises mobility.

Nice To Haves

Bilingual English/Spanish preferred.
Applicants who are themselves veterans will receive priority consideration.

Responsibilities

Oversee and supervise operations of the Shelter Access program.
Responsible for assuring the quality and compliance of program operations.
Develop and implement programs, capacities, policies and procedures to meet the needs of Transition Projects participants and fulfill contract obligations.
Supervise assigned program staff. Responsibilities include all personnel functions, in particular: hiring, training, performance appraisal, disciplinary actions, and terminations.
Assure that programs and operations empower participants to attain the highest possible level of self-determination and stability in their lives, and that programs and operations are conducted in such a manner as to fully respect the dignity, rights, and abilities of each individual participant.
Responsible for upkeep, maintenance, and safety of the program work area.
Coordinate with other program managers to ensure that participant needs are met.
Maintain accurate tracking, distribution, and filling of available shelter spaces using priority criteria outlined by the Multnomah County Homeless Services Department (HSD).
Coordinate among shelter providers and referring partners to problem solve barriers to access, emerging needs, and process improvement.
Attend staff meetings and partner meetings as assigned to support access and successful transition to shelter programs.
Maintain accurate, updated and comprehensive files.
Maintain accurate and updated documentation of services in HMIS.
Provide regular reports as requested including usage, outcome, and other metrics.
Other duties as assigned.