Shelter Manager

Hamilton Families•San Francisco, CA

8h•$100,000

About The Position

We’re hired a Shelter Manager. This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. As the Shelter Manager you will provide leadership and operational oversight for Hamilton Families’ Emergency, Congregate and Private room family shelter services, ensuring a safe, supportive, and well-run environment for families experiencing homelessness. You will manage daily shelter operations, supervise staff, and collaborate with program leadership to deliver high-quality residential services.

Requirements

Experienced people manager who leads with clarity, consistency, and accountability, especially in fast-paced, 24/7 residential or shelter environments
Deep understanding of homelessness, poverty, and the complex challenges families may face, including mental health concerns, substance use, domestic violence, and chronic health conditions
Comfortable supervising diverse teams, including union represented staff, and can apply sound judgment while upholding policies, procedures, and labor agreements
Highly organized and adaptable, able to manage multiple priorities, shifting schedules, and competing deadlines without losing focus on quality and safety
Communicate clearly and professionally, both verbally and in writing
Value collaboration and relationship-building, working effectively with internal teams, external partners, and community resources
Flexible and dependable, with the availability to work evenings, weekends, overnight shifts, and on-call rotations as required in a 24/7 shelter setting
Bachelor’s degree in social welfare, counseling, hospitality, or related field (strongly preferred).
5+ years of experience supervising staff including union represented employees
3+years of experience working with people experiencing homelessness
2+years of experience managing or supporting a 24/7 residential or human services program such as a homeless shelter, domestic violence shelter, or residential treatment program (preferred)
Strong organizational, time-management, and problem-solving skills, with the ability to work independently when needed
Excellent written and verbal communication skills.
Proficiency with Microsoft Outlook, Word, Excel, and experience using client databases or CRM systems
Bilingual English/Spanish skills (strongly preferred)
Ability to travel locally as needed; valid California Driver’s License and acceptable DMV report

Nice To Haves

Bachelor’s degree in social welfare, counseling, hospitality, or related field (strongly preferred).
2+years of experience managing or supporting a 24/7 residential or human services program such as a homeless shelter, domestic violence shelter, or residential treatment program (preferred)
Bilingual English/Spanish skills (strongly preferred)

Responsibilities

Checking in with Shelter Coordinators, reviewing shift coverage, incident reports, and overnight updates to ensure the shelter is fully staffed and operating safely
Overseeing residential operations, assign priorities, and support staff with crisis response, problem-solving, and decision-making as situations arise
Coaching, training and support Residential Program Aides and Shift Coordinators modeling best practices in program norms and rules, documentation, crisis intervention, and de-escalation
Directly supervise Shift Coordinators as they manage staffing schedules, approve time keeping, monitor overtime, and ensure coverage when unexpected absences or emergencies occur
Working alongside the Operations Manager to ensure the facility remains clean, safe, and compliant with health, safety, and fire regulations, addressing maintenance or facility issues as needed
Reviewing documentation and data entry to ensure accurate records of intakes, exits, bed assignments, incidents, and services, and that all reporting requirements are met
Building strong working relationships across the program connecting with case managers, children’s services, facilities, custodial, and administrative staff to ensure seamless services for families
Engaging with families in shelter, modeling respectful communication, appropriate boundaries, and effective conflict resolution while supporting staff in complex client situations
Participating in staff supervision activities including hiring, onboarding, performance evaluations, recognition, coaching, and corrective action in alignment with union agreements and organizational policies
Attending internal and external meetings incompliance with city shelter ordinance processes, grievances and appeals