SharePoint Systems Administrator

Novalink Solutions LLC•Madison, WI

About The Position

Work under general supervision of the Collaboration and Project Management Supervisor in the overall development, testing, implementation, maintenance, and support of applications and reports. This position participates in all phases of IS Systems Development Methodology. Duties include developing applications and workflows in response to requests from DOC business partners. Technologies used include, but not limited to: SharePoint Designer, MS Access, MS InfoPath, MS Power Apps, MS Power Automate, Ivanti, TypeScript, .NET or SQL. Work with Department personnel to analyze user needs; prepare business requirements documents and specifications; and design, write, test, and move application components into production according to established standards. Lead work as a member of system development teams under direction of project manager as needed. Maintain and support existing applications. This position shall comply with the Department’s administrative rules and the agency’s policies and procedures including those related to the Department's overall Reentry philosophy of using evidence-based strategies, practices and programs which target an individual’s criminogenic needs and risk level. This position works under general supervision of the Collaboration and Project Management Supervisor in the overall development, testing, implementation, maintenance, and support of applications and reports. This position participates in all phases of IS Systems Development Methodology. Duties include developing applications and workflows in response to requests from DOC business partners. Technologies used include, but not limited to: SharePoint Designer, MS Access, MS InfoPath, MS Power Apps, MS Power Automate, Ivanti, TypeScript, .NET or SQL.

Requirements

4-6 years' experience in conducting systems analyses and configuring third party software/applications.
4-6 years' experience in collecting and analyzing data and business/user requirements, drawing conclusions, and recommending solutions.
4-6 years' experience in developing data models and conducting software tests.
4-6 years' experience with SharePoint administration such as managing permissions, site creation, configuring list views, and implementing workflows.
Knowledge of project management methodologies.
Effective interpersonal skills including verbal and written communication.
Knowledge of data modeling techniques.
Possess effective problem-solving techniques.
Knowledge of techniques to provide excellent customer service.
Ability to assess customer needs effectively and communicate in a clear, concise manner with customers of varying technical levels both verbally and in writing.
Ability to multi-task, manage time and prioritize duties effectively.
Ability to establish and meet project timelines.
Knowledge of Systems Development Life Cycle processes.
Effective team skills.
Knowledge of methods to recognize and evaluate information management and procedural problems and recommend solutions.
Knowledge of systems analysis processes and techniques.
Knowledge of generally accepted business practices.
Knowledge of SharePoint administration and development.
Knowledge of accessing Web Services (REST).
Knowledge of automated Forms and workflows.
Knowledge of relational database management systems (SQL Server or Oracle).
Knowledge of programming languages such as: SQL, MS Access, TypeScript or .NET tools.
Knowledge of development tools such as SharePoint Designer and Visual Studio.
Knowledge of Service Desk application architecture and configuration techniques.
Knowledge of Low Code Platforms and associated development processes.
Knowledge of the Corrections industry.
Knowledge of software testing techniques.
Knowledge of DevOps.
Knowledge of Microsoft 365.

Responsibilities

Analyze existing systems and procedures in the correctional institutions, Community Corrections field offices, and other departmental units by examining business functions and processes, organizational structure, job responsibilities, information flow, and computer equipment.
Analyze & define business requirements for the development and/or enhancement of SharePoint, SharePoint Online using Power Apps, packaged software applications, electronic forms, workflows, reports, interfaces, Ivanti IT Service Manager Configurations, and data extracts.
Learn the methods by which applications can run in a DevOps environment.
Conduct business workflow analysis and create and maintain business requirements documentation.
Ensure systems tools and methodologies are consistent with agency technical policies and standards.
Develop & evaluate application alternatives, recommend changes or improvements that solve the needs of the business.
Prepare project plans for small projects and/or provide detailed tasks to be included in the project plan.
Develop detailed design specifications and interact with system users to assure a mutual understanding and agreement on design specifications.
Estimate resources required for proposed program changes.
Provide independent project management leadership over complex application projects.
Attend and participate in meetings and provide regular project status review reports as appropriate.
Develop prototypes following proposed design to demonstrate approach for approval.
Program application components to implement application business logic and/or generate user interface content including global and specific program documentation.
Develop and review detailed program specifications.
Compile and link application components as necessary using compiler software.
Develop and code complex collaboration, Service Desk, and business applications, which meet the business requirements and department standards.
Develop & maintain appropriate program documentation.
Develop & document software unit test plans. Develop test data and demonstrate validity of the application component.
Develop, document, & coordinate system integration test plans.
Coordinate systems installation.
Assess customer needs effectively and communicate in a clear, concise manner with customers of varying technical levels both verbally and in writing.
Identify new information or problem areas necessitating staff training or technical assistance.
Create and maintain effective product documentation for efficient development, maintenance, and support activities.
Prepare information, manuals, handouts, demonstrations, and training formats for effective presentation.
Provide input to BTM supervisors to discuss pertinent issues related to application development or support of collaboration applications.
Other duties as assigned by supervisor.
Track time against appropriate tasks per standards.
Increase job knowledge and skill development through appropriate training courses, selected reading, conferences, work assignments, and seminars.