SharePoint M365 L3 Support Specialist

San R&D Business Solutions LLC

9d

About The Position

The L3 Support role is responsible for providing advanced support for SharePoint solutions, Power Apps, and Power Automate workflows by owning and resolving complex production issues end to end. The role ensures the stability and performance of SharePoint sites, lists, libraries, and workflows, supports integrations with Microsoft 365 services, and collaborates with cross-functional teams to perform root cause analysis, implement permanent fixes, and continuously improve the scalability, security, and reliability of business applications.​

Requirements

• 7+ years of experience providing L3 support for SharePoint platforms, specializing in SharePoint Online and SharePoint 2013, including lists, libraries, custom workflows, and hybrid architectures.
• 5+ years of experience supporting and troubleshooting Power Apps and Power Automate solutions, including complex business workflows and automation failures.
• 5+ years of experience in front-end troubleshooting and enhancements using HTML5, CSS3, JavaScript, jQuery, JSON, and AJAX.
• 7+ years of experience integrating SharePoint with enterprise systems using APIs, OpenXML, and supporting Azure DevOps CI/CD pipelines and release management.
• 7+ years of experience across the end-to-end application lifecycle, owning production incidents, root cause analysis, deployments, upgrades, and ongoing platform support.
• Communicate effectively with internal and customer stakeholders
• Communication approach: verbal, emails and instant messages
• Strong interpersonal skills to build and maintain productive relationships with team members
• Provide constructive feedback during code reviews and be open to receiving feedback on your own code.
• Capability to troubleshoot and resolve issues efficiently.
• Analytical mindset
• Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
• Provides regular updates, proactive and due diligent to carry out responsibilities

Responsibilities

• Providing advanced support for SharePoint solutions, Power Apps, and Power Automate workflows by owning and resolving complex production issues end to end.
• Ensuring the stability and performance of SharePoint sites, lists, libraries, and workflows
• Supporting integrations with Microsoft 365 services
• Collaborating with cross-functional teams to perform root cause analysis
• Implementing permanent fixes
• Continuously improve the scalability, security, and reliability of business applications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed