Shareholder Services Specialist

First Eagle Investments • New York, NY

23h • $70,000 - $95,000 • Hybrid

About The Position

Who we are looking for: First Eagle is seeking an organized and proactive Operations Specialist to join the Shareholder Services team. Shareholder Services supports the US and internationally registered funds covering the full lifecycle of investment accounts. The ideal candidate will be based in Columbus (OH) and will be responsible for the duties below and have the following qualifications for this role: What you will do: Transfer Agent & Distribution Oversight Audit & Compliance: Oversee and test policies for processing, call centers, and compliance; monitor blue sky registrations and manage 22c2 market timing reviews System Initiatives: Support TA enhancements and system applications across all First Eagle product types.. Operational Coordination: Manage operational changes with TA and distribution partners, ensuring all updates and corporate actions (via DTCC’s Mutual Fund Profile Service (“MFPS“) and Mutual Fund Information Exchange “MFIX”) meet strict effective dates. Fund Distributions: Coordinate the delivery of periodic distributions, annual capital gains, and dividends in partnership with Fund Administration. Administrative & Shareholder Services Regulatory Filings: Manage the production and mailing of shareholder prospectuses and annual reports; oversee print vendor relationships and website updates. Sales Support: Act as a resource for Retail, Institutional, and Retirement teams regarding prospectus eligibility, onboarding, and platform distribution queries. Documentation: Maintain account applications and investor materials; update internal process workflows and procedure manuals. Project Management: Use tools like Monday.com to track projects and ensure the team hits critical deadlines. Reporting & Analysis Trade Notifications: Consolidate and disseminate large trade notices to Portfolio Managers. Tax & Board Reporting: Assist with ICI standardized reporting and tax output reviews; prepare materials for Board of Directors meetings. General Support: Handle audit requests, invoice processing, and recurring monthly/quarterly reporting for internal and external stakeholders. The qualities you should have: Core Requirements Education: Undergraduate degree in Finance, Business, or a related field. Experience: 5+ years of relevant experience within asset management or financial services. Fund Knowledge: Must have mutual fund experience. Preferred experience includes Interval funds, BDCs, ETFs, and Irish investment funds (ICAV). Technical Skills & Licensing Systems: Knowledge of Transfer Agency applications, specifically SS&C, is preferred. Platforms: Experience navigating wirehouses, IBDs, RIAs, and technology platforms such as iCapital, CAIS, or Subscribe. Certifications: Series 6 and 63 are preferred but not required. Analytical Ability: Strong skills in collecting, organizing, and analyzing complex data sets. Professional Strengths Process Improvement: Proven ability to lead transformation efforts, build new processes from scratch, and optimize existing workflows. Communication: Exceptional writing, presentation, and interpersonal skills to build confidence with internal stakeholders and external counterparties. Operational Mindset: Meticulous attention to detail with a constant focus on operational risk mitigation. Adaptability: Ability to thrive in a fast-paced environment and navigate demanding situations independently while managing multiple deadlines. Base Salary range: $70,000 to $95,000. In addition, this role is eligible for an annual incentive bonus. Compensation may vary based upon, but not limited to – the individual's skills, experience, qualifications, and internal equity. We value our people and offer a broad range of benefits. We provide generous paid time-off, medical/dental/vision healthcare plans, 401(k) retirement and profit-sharing plans, a flexible/hybrid work environment, “dress for the day” flexible work attire, and many more great benefits. For more information, please refer to our First Eagle Benefits website. First Eagle Investments and their affiliates and subsidiaries, including First Eagle Alternative Credit and Napier Park Global Capital, is an Equal Opportunity Employer. Equal Employment Opportunity has been, and will continue to be, a fundamental principle at First Eagle, where employment is based upon personal capabilities and qualifications without regard to race, color, religious belief, including dress and grooming practices, sex, sexual orientation, gender identity, gender expression, age, national origin, marital status, citizenship, disability, veteran status, pregnancy, breastfeeding or medical conditions related to breastfeeding, status as a victim of domestic violence, sexual assault, or stalking, or any other basis protected by applicable federal, state or local law, genetic information or characteristics (or those of a family member), or any other protected characteristic as established by law. What we do: First Eagle Investments is an independent, privately owned investment management firm headquartered in New York with approximately $181 billion in assets under management as of December 31, 2025. Dedicated to providing prudent stewardship of client assets, the firm focuses on active, fundamental, benchmark-agnostic investing, with a strong emphasis on downside mitigation. With a heritage dating back to 1864, First Eagle strives to help clients avoid permanent impairment of capital and earn attractive returns through widely varied economic cycles. The firm’s investment capabilities include equity, fixed income, alternative credit and multi-asset strategies. At First Eagle, clients come first, always. To deliver on this commitment, we nurture an environment that attracts, develops, and retains a talented, inclusive workforce. We also aim to inspire each of our employees to do their life’s best work with us and for our clients. We have built a culture that promotes inclusion and respect, and holds every member of the organization to the highest standards of integrity and accountability. Not finding the right fit? 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Requirements

• Education: Undergraduate degree in Finance, Business, or a related field.
• Experience: 5+ years of relevant experience within asset management or financial services.
• Fund Knowledge: Must have mutual fund experience.
• Analytical Ability: Strong skills in collecting, organizing, and analyzing complex data sets.
• Process Improvement: Proven ability to lead transformation efforts, build new processes from scratch, and optimize existing workflows.
• Communication: Exceptional writing, presentation, and interpersonal skills to build confidence with internal stakeholders and external counterparties.
• Operational Mindset: Meticulous attention to detail with a constant focus on operational risk mitigation.
• Adaptability: Ability to thrive in a fast-paced environment and navigate demanding situations independently while managing multiple deadlines.

Nice To Haves

• Preferred experience includes Interval funds, BDCs, ETFs, and Irish investment funds (ICAV).
• Systems: Knowledge of Transfer Agency applications, specifically SS&C, is preferred.
• Platforms: Experience navigating wirehouses, IBDs, RIAs, and technology platforms such as iCapital, CAIS, or Subscribe.
• Certifications: Series 6 and 63 are preferred but not required.

Responsibilities

• Transfer Agent & Distribution Oversight Audit & Compliance: Oversee and test policies for processing, call centers, and compliance; monitor blue sky registrations and manage 22c2 market timing reviews
• System Initiatives: Support TA enhancements and system applications across all First Eagle product types.
• Operational Coordination: Manage operational changes with TA and distribution partners, ensuring all updates and corporate actions (via DTCC’s Mutual Fund Profile Service (“MFPS“) and Mutual Fund Information Exchange “MFIX”) meet strict effective dates.
• Fund Distributions: Coordinate the delivery of periodic distributions, annual capital gains, and dividends in partnership with Fund Administration.
• Administrative & Shareholder Services Regulatory Filings: Manage the production and mailing of shareholder prospectuses and annual reports; oversee print vendor relationships and website updates.
• Sales Support: Act as a resource for Retail, Institutional, and Retirement teams regarding prospectus eligibility, onboarding, and platform distribution queries.
• Documentation: Maintain account applications and investor materials; update internal process workflows and procedure manuals.
• Project Management: Use tools like Monday.com to track projects and ensure the team hits critical deadlines.
• Reporting & Analysis Trade Notifications: Consolidate and disseminate large trade notices to Portfolio Managers.
• Tax & Board Reporting: Assist with ICI standardized reporting and tax output reviews; prepare materials for Board of Directors meetings.
• General Support: Handle audit requests, invoice processing, and recurring monthly/quarterly reporting for internal and external stakeholders.

Benefits

• We provide generous paid time-off, medical/dental/vision healthcare plans, 401(k) retirement and profit-sharing plans, a flexible/hybrid work environment, “dress for the day” flexible work attire, and many more great benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level