Shareholder Experience Manager - Central

Wis-Pak, Inc.•Town of Oconomowoc, WI

About The Position

At Wis-Pak, we're more than just a manufacturer--we're the driving force behind some of the most recognized and loved beverage brands in the country, including Pepsi-Cola, Mountain Dew, Lipton Iced Tea, Aquafina, Vita Ice, Klarbrunn, and Bubbl'r. Chances are, you've enjoyed one of our products at your favorite restaurant or picked one up at your local store. As a billion-dollar organization, we're growing fast and innovating even faster. We're looking for passionate, forward-thinking individuals who want to make a real impact. If you're ready to help shape the future of manufacturing and distribution, Wis-Pak is the place for you.

Requirements

5+ years of customer service experience, including people leadership
Strong written and verbal communication skills. Exceptional ability to produce written communication for distribution
Experience working with ERP systems (JD Edwards or similar preferred)
Proficiency with Microsoft Office (Excel, Word, PowerPoint, SharePoint)
Strong organizational, analytical, and problem‑solving skills
Self‑motivated leader who can set direction and drive results

Nice To Haves

Bachelor’s or Two-year degree in supply chain, Communications, English, or a related field preferred

Responsibilities

Lead, coach, and develop the Shareholder and Customer Service teams
Partner cross‑functionally to deliver exceptional shareholder and customer service
Oversee shareholder order processing, fulfillment, and support of production and distribution
Serve as a primary point of contact for shareholders, proactively addressing needs and resolving issues
Create and deliver regular and urgent written communications to shareholders
Track, report, and present key performance metrics to leadership
Conduct performance evaluations and manage timekeeping and administrative tasks
Identify and implement tools and processes to improve service efficiency and effectiveness.
Collaborate with HR on staffing, training, and development initiatives.
Promote company values, leadership growth, and a continuous improvement in culture.