SFE Training Manager - Chronic and Post Acute Wound Care

Convatec•Los Angeles, CA

20d•Remote

About The Position

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to be forever caring, our products and services are available in over 100 countries. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. The company is a constituent of the FTSE 100 Index (LSE: CTEC) and in 2021 revenues were over $2 billion. To learn more about Convatec, please visit http://www.convatecgroup.com Supporting a best-in-class portfolio of products, you will be responsible for the design and development of sales enablement outcome-based training for the Advanced Wound Care US Business Unit. Utilizing best in class learning practices and modalities, including digital e-learning learning technology, you will design and develop training for the sales organization which includes onboarding new sales managers, the Convatec Selling model, advanced account selling skills, support new product launches and hands on learning reinforcement activities related to our sales process. You will transform and enable our sales teams by building capabilities and skills through business insight, commercial acumen, tools and training. You will build sales capability training (CRM, business analytics, Showpad and sales insights) to proactively anticipate the sales organization needs. You will partner with sales leadership, field sales trainers, regulatory, marketing, region clinicians, corporate training, clinical and other stakeholders to design and deploy targeted programs that reduce knowledge gaps and enhance field effectiveness through improvement of competencies while adhering to Regulatory and Compliance Guidelines. You will not conduct product or clinical training, instead you will orchestrate learning while working with the local marketers and clinicians. You will also partner with global talent development to align learning with career paths and frameworks. Key Duties and Responsibilities Needs Assessment – Continual review of learning needs, providing recommendations for new innovative approaches to design, update, and improve content that enhances learning, knowledge transfer, and field application. Design – Utilizes resources and budgets to address field needs by leveraging existing programs or devising new programs. Ability to create new learning solutions using best in class learning modalities from scratch or through vendor resources. Designs and delivers impactful learning programs that enhance individuals’ knowledge and performance. Using a variety of training modalities, including recommendations on emerging technologies and sharing best practices in timed and measured ways. In cases where budgets were built and vendors were selected to develop content, individual will provide clear project plans, timelines, and deliverables to adapt content delivery mode for maximum impact. Outcome based knowledge transfer – Ensures learning is actionable on the job immediately and sales skills are demonstrated, practiced, and reinforced during training. Replicates selling activities in a learning environment which allows a safe space to practice, enabling new skills that are visible while presenting with customers. Evaluation – Assess current training against the sales organization emerging needs, enhance as learning as needed to ensure sales force readiness and capability. Work closely with stakeholders to create the right solution and implement it, complete with project plans, tasks, timelines, and deliverables. Ensures all training content and materials are fully compliant with the Medical Regulatory and Legal process and ConvaTec guidelines having everything approved through the appropriate channels. Principal Contacts Internal – US Leadership Team, Sales & Marketing, US Field Sales, Regulatory, other key stakeholders External - Vendors, Customers

Requirements

You are someone who is ready to roll up their sleeves, dig in and get the job done.
You're a superior communicator who understands how to manage relationships with multi-level stakeholders.
A natural project manager, you know how to develop, manage and coordinate multiple projects, and how to deliver on aggressive timelines.
Alongside your strong facilitation, training design and deliver, presentation and interpersonal skills, you will bring your ability to assess and anticipate the needs of others to create training and meeting environments that stimulate active engagement.
Bachelor's degree required; advanced degree preferred; certification in Instructional Design a plus, expertise in Clinical domains for the franchises a plus.
5+ years’ leading Field Sales training initiatives and learning and development projects using learning technologies and proven adult learning theory.
2+ years’ experience in field sales in medical device or healthcare services industry is a plus.
Articulate 360 authoring software expertise and learning reinforcement experience is a plus.
Strong computer skills, to include proficiencies in the entire Microsoft Suite Programs.
Business-to-business sales experience for a minimum of five years.
Sales Capability Expertise: Ensures sales employees and leaders gain new skills to deliver messages that engage and resonate with their customers.
Connects with sales professionals and leaders needs and advocates on learning solutions that optimize their ability to sell to customers.
Remains current in advancements on various topics to provide the most effective delivery of materials including CRM, business analytics, insights and Showpad.
Engages in ongoing development of technology training to maintain content expert status.
Partners with sales, marketing, clinical teams to enhance their presentations.

Responsibilities

Needs Assessment – Continual review of learning needs, providing recommendations for new innovative approaches to design, update, and improve content that enhances learning, knowledge transfer, and field application.
Design – Utilizes resources and budgets to address field needs by leveraging existing programs or devising new programs.
Ability to create new learning solutions using best in class learning modalities from scratch or through vendor resources.
Designs and delivers impactful learning programs that enhance individuals’ knowledge and performance.
Using a variety of training modalities, including recommendations on emerging technologies and sharing best practices in timed and measured ways.
In cases where budgets were built and vendors were selected to develop content, individual will provide clear project plans, timelines, and deliverables to adapt content delivery mode for maximum impact.
Outcome based knowledge transfer – Ensures learning is actionable on the job immediately and sales skills are demonstrated, practiced, and reinforced during training.
Replicates selling activities in a learning environment which allows a safe space to practice, enabling new skills that are visible while presenting with customers.
Evaluation – Assess current training against the sales organization emerging needs, enhance as learning as needed to ensure sales force readiness and capability.
Work closely with stakeholders to create the right solution and implement it, complete with project plans, tasks, timelines, and deliverables.
Ensures all training content and materials are fully compliant with the Medical Regulatory and Legal process and ConvaTec guidelines having everything approved through the appropriate channels.