SFDC Transformation Sr. Manager
About The Position
Deep expertise in Lead-to-Order (L2O)and Order-to-Cash (O2C) processes and controls, including quoting/pricing, order capture, fulfillment coordination, billing handoffs, claims/returns, and post-sale service Translate O2C business requirements into Salesforce capabilities, ensuring fit-to-standard design where possible and clear justification for configuration/customization where needed Define and monitor KPIs for O2C performance enabled by CRM Strong understanding of manufacturing/distribution sales motions (direct, channel, key accounts), and how they impact order management and customer service. Strong functional mastery of Salesforce Sales Cloud, Service Cloud, and Manufacturing Cloud in support of O2C use cases (pipeline-to-order, customer case management, account planning, forecasts, partner/channel interactions). Experience designing Salesforce solutions using platform capabilities such as workflows/automation, approval processes, entitlement/service models, knowledge, omni-channel/service console concepts, and data/security model alignment. Understand platform inherent capabilities for AI and Data management & governance Lead CRM transformation initiatives end-to-end: discovery, process design, & execution Establish and manage a product roadmap for CRM capabilities tied to measurable outcomes (cycle time, conversion, OTIF enablement, dispute reduction, service resolution). Strong program/product leadership: agile delivery, backlog prioritization, MVP definition, value realization, and change management. Executive-level stakeholder management, facilitation, and decision support. Ability to lead cross-functional teams and influence without direct authority.
Requirements
- Deep expertise in Lead-to-Order (L2O)and Order-to-Cash (O2C) processes and controls
- Strong understanding of manufacturing/distribution sales motions
- Strong functional mastery of Salesforce Sales Cloud, Service Cloud, and Manufacturing Cloud
- Understand platform inherent capabilities for AI and Data management & governance
- 8-12+ years in CRM, business transformation, or enterprise applications with significant focus on Order to cash
- 5+ years delivering solutions in the Salesforce ecosystem in a product, transformation or program leadership role.
- Bachelor's degree
Nice To Haves
- Salesforce certifications (e.g., Administrator, Sales/Service/Platform App Builder)
Responsibilities
- Translate O2C business requirements into Salesforce capabilities
- Define and monitor KPIs for O2C performance enabled by CRM
- Design Salesforce solutions using platform capabilities
- Lead CRM transformation initiatives end-to-end
- Establish and manage a product roadmap for CRM capabilities
- Program/product leadership
- Executive-level stakeholder management
- Lead cross-functional teams and influence without direct authority
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
