SFC Operational Team Lead-Cash Operations

Truist Bank • Greenville, SC

7h • Onsite

About The Position

Manage, support and perform a variety of operational activities with various levels of complexity; meeting production and quality standards while adhering to complex regulatory, investor and Truist requirements. Exercise judgement while handling financial transactions with a high degree of accuracy. Ensure operational objectives of the team are being achieved. There is a 5 day in-office expectation.

Requirements

• Bachelor’s degree in Accounting, Finance, Mathematics, or Economics, or equivalent education and related training or experience
• Five or more years of Experience in a related field.
• Advanced understanding of Arithmetic and Accounting concepts (concepts, not rules).
• Ability to work in changing and high volume environment.
• Professional Oral and Written Communication Skills.
• Advanced Level Computer Skills, such as Microsoft Office, web conferencing, and other software products.
• Demonstrated ability to listen, ask questions, and comprehend new or complex matters.
• Self-starter with ability to manage time wisely and work on multiple projects at a time.
• Conflict resolution skills.
• Root cause analysis to identify causes of problems and provide potential solutions.

Responsibilities

• Manage a team of operations analysts to ensure timely completion of all work while meeting productivity and quality standards.
• Identify Risk Exposure in Processes and Escalate as needed.
• Increase position knowledge by participating in training and development.
• Performs work with autonomy and completes other duties as assigned while demonstrating Truist values.
• Understand and articulate the fundamental Mortgage Servicing concepts as they pertain to the team’s policy and procedures.
• Communicate with internal and external partners as applicable to resolve issues and/or questions.
• Review processes and procedures to provide ongoing enhancement to improve productivity and quality.
• Demonstrate leadership skills by mentoring new teammates.
• Support LOB Manager by being the subject matter expert as it relates to your LOB; provide assistants with internal and external audit requests, including the formulation of audit responses to regulators, investors, and auditors, both internal and external.
• Delegate assignments, projects, as necessary, to analysts based on complexity and working knowledge.
• Serve as project/process expert and serve as a mentor to the operations team.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees