SFC Manager-Mortgage Servicing

Truist Bank • Greenville, SC

2d • Onsite

About The Position

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
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Plan and administer day-to-day routines, monitors performance while ensuring departmental policy and procedures are followed. Manage and update department policies that enable and encourage the optimum performance of its people and other resources within the business unit. Effectively identify and manage risk.
There is a 5 day in-office expectation.
Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Manage teammates under respective function to ensure the day-to-day needs of Mortgage Lending by providing data analysis, project deliverables, risk management and operational needs to achieve strategic objectives.
Perform key management duties including the hiring, development and coaching of staff to develop a robust team to support respective function.
Ensure continual development of individual staff goals, overarching team goals and senior management goals, in alignment with Truist values
Perform analysis of findings and trends using statistics, modeling, process documentation and profitability analysis.
Determine and recommend the most appropriate response to identified complex problems, issues and/or defects by assessing impact and prioritization.
Collaborate with stakeholders, including but not limited to, Origination, Servicing, Secondary Marketing, Mortgage Lending, to build consensus, prioritize request, and resolve issues.
Review and analyze data from various sources to identify patterns and/or route causes.
Teammate development with an emphasis on quality, high performance and continuous improvement; key teammate retention.

Requirements

• Bachelor’s degree, or equivalent education and related training or experience.
• Five or more years of comparable experience in the Mortgage Servicing in Mortgage Servicing or related field.
• Two to three years of management experience.
• Advanced Reporting and analytical skills.
• Professional written and verbal communication skills.
• Key Software proficiency (e.g. MS Office, Database, Imaging Systems).
• Specialty education or designations as appropriate for specific role (i.e. Six Sigma, Masters degree, CPA, JD)

Responsibilities

• Manage teammates under respective function to ensure the day-to-day needs of Mortgage Lending by providing data analysis, project deliverables, risk management and operational needs to achieve strategic objectives.
• Perform key management duties including the hiring, development and coaching of staff to develop a robust team to support respective function.
• Ensure continual development of individual staff goals, overarching team goals and senior management goals, in alignment with Truist values
• Perform analysis of findings and trends using statistics, modeling, process documentation and profitability analysis.
• Determine and recommend the most appropriate response to identified complex problems, issues and/or defects by assessing impact and prioritization.
• Collaborate with stakeholders, including but not limited to, Origination, Servicing, Secondary Marketing, Mortgage Lending, to build consensus, prioritize request, and resolve issues.
• Review and analyze data from various sources to identify patterns and/or route causes.
• Teammate development with an emphasis on quality, high performance and continuous improvement; key teammate retention.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees