Sewer & Drain Technician

Hoover Electric Inc•Troy, MI

18h•$21 - $25

About The Position

At Hoover, we’re more than just a home services company – we’re a community. Where we are proud to be a trusted local business that’s rapidly growing; thanks to our commitment to quality work, exceptional employee satisfaction, ongoing support and training we offer our team. We take care of our employees like family and deliver the quality our community depends on. You get more than just a paycheck you get the chance to take your career to the next level. We’re looking to continue our growth by adding a new Residential Sewer & Drain Technician who is both skilled and customer focused!

Requirements

1 year customer service experience
Valid Driver’s license
Ability to lift 75+ lbs and work outdoors in varying conditions

Nice To Haves

Have sewer and/or drain work experience (preferred)

Responsibilities

Assist Install Lead to perform work on sewer and drain jobs.
Assist with other duties including repairs, maintenance, and other tasks as instructed by Lead.
Transport tools, equipment, and material to the job location as needed.
Assist in adhering to all safety and health protocols.
Clean up job sites after the work is completed.
Service System- This includes performing safety inspections, using the Flat Rate Pricing Guide, offering and selling Membership Plans, offering and selling add on services, and becoming proficient at educating customers to offer a wide range of solutions.
Post Call Quality Assurance using “Better than you found it” clean up and double-checking work.
Proficient diagnosis of customer concerns
Proficient estimation of solutions to customer needs and wants using company pricing guides
Developing trust based professional relationships with customers to earn their business at the decision table.
Paperwork will be completed and turned in accordance with core policies and timelines without exception
Forms- All forms will be completed in entirety, including all sections and signatures
Forms include but not limited to: Inspections, Solution based options, Parts Used, Warehouse checkout, Equipment checkout, Materials/Parts/Equipment orders
Forms may be in digital or print form
Invoices - All invoices are to be completed in entirety with accuracy including payment accommodations.
Photos - Photos must be taken before, during, and after job to document progress. All photos will be uploaded

Benefits

Competitive Pay - $21-$25/hr DOE
Medical, Dental, and Vision Insurance
Prescription Drug Benefits
Employee Assistance Program (EAP)
Company-Matched 401(k) Retirement Plan
Short-Term and Long-Term Disability Coverage
Company provided uniform, vehicle, gas card and iPad
Paid Time Off and Vacation
6 Paid Holidays
Biweekly Pay
Life Insurance
NB Fitness Discount
Consistent Weekly Work Schedule
Ongoing Weekly Training – Enhance your skills both technically and professionally