Drain/Sewer Specialist

Olympic Plumbing Technology•Olympia, WA

2d•$52,000 - $62,000

About The Position

Olympic Plumbing Technology is hiring a Drain Technician / Sewer Specialist to join our growing team in Olympia, WA. This is a high-impact role for someone who can diagnose drain and sewer issues, perform drain cleaning, and present solutions to customers. This position combines technical skill, customer service, and sales, with strong earning potential through commission. We are looking for a driven, organized, and customer-focused professional who takes ownership of their work and wants to grow with a high-performing team.

Requirements

3+ years of experience in drain cleaning and plumbing systems preferred
Strong communication, customer service & sales skills
Highly organized with strong attention to detail in fast-paced environments
Self-starter mindset with the ability to take ownership of jobs from start to finish
Ability to coordinate multiple moving parts including materials, scheduling, and communication across teams
Ability to diagnose and troubleshoot drain and sewer issues
Comfort working in a role that includes both technical service and performance-based expectations
Valid driver’s license and clean driving record
Ability to work independently in the field

Responsibilities

Perform drain cleaning services on residential and commercial systems
Conduct camera inspections to diagnose root causes of issues
Identify opportunities for long-term solutions such as sewer line repair, replacement, or repiping
Present Good Better Best options to customers on qualifying calls using ServiceTitan
Educate customers on findings and clearly explain recommended solutions
Follow the company sales process from initial service through job closeout
Offer membership programs to eligible customers
Accurately document findings, recommendations, and job details with photos and notes
Communicate effectively with dispatch and internal teams to coordinate next steps
Maintain a clean, organized, and stocked vehicle
Participate in ongoing technical and sales training
Assist with after-hours or weekend service rotation as needed
Deliver a high level of customer service and professionalism
Consistently identifying and presenting solution options to customers based on their needs
Ability to convert service calls into approved work through clear communication and trust building
Meeting or exceeding individual revenue and performance goals
Strong communication skills with the ability to explain technical issues in a way customers understand
High level of customer satisfaction and professionalism
Accurate and thorough documentation of all jobs, findings, and recommendations
Reliable attendance, accountability, and teamwork
Take ownership of jobs beyond initial diagnosis by helping ensure a smooth transition to installation
Gather accurate job details including materials, scope, and access requirements to support install team success
Coordinate with warehouse, vendors, and subcontractors to assist in sourcing materials or scheduling when needed
Ensure jobs are properly set up in ServiceTitan with clear notes, photos, and scope for execution
Proactively identify potential job delays or gaps and communicate solutions before they impact scheduling
Act as a bridge between the customer, sales process, and installation team to ensure a seamless experience