SEV Customer Service Representative

Valley Cabinet Inc•De Pere, WI

7h•Onsite

About The Position

Valley Cabinet Inc. is a family-owned and operated company providing the finest quality custom wood cabinetry. Our state-of-the-art manufacturing facility is where quality workmanship is a way of life. We transform select hardwoods from around the country into quality cabinetry for homes, offices and businesses. Valley Cabinet is seeking a Customer Service Representative for our Seville Division to join our team today! Position Summary: Provide service to our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders.

Requirements

3-5 year of experience working in an office environment.
Strong technical aptitude
Confident
Strong customer service skills including active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity.
Strong organizational and time management skills.
Ability to work independently.
Expert in Microsoft office.

Nice To Haves

Experience in the cabinet industry and/or using cabinet design software would be a plus

Responsibilities

Service our customers by phone, email, and fax to provide product information, process orders, and respond to customer inquiries.
Complete the full order process which includes: adjustments, changes, custom modifications and pricing.
Create drawing using Cabinet Vison for custom cabinets.
Verifying order items, delivery dates, and assure proper invoicing.
Build professional relationship with Dealers, Designers, and Sales Representative.
Complete, maintain, and process paperwork and records.
Be responsive in a timely manner.
Communicate in a clear, easy to understand way.
Other duties as assigned.