Servicing Transfers Coordinator

Two Harbors Investment•Coppell, TX

About The Position

The Servicing Transfers Coordinator is responsible for managing smaller transfers of loans serviced released from RoundPoint’s servicing system. This role will require interacting with both internal and external partners. The coordinator is responsible for ensuring transfers are completed in compliance with RESPA, Investor Guidelines, CFPB, and applicable laws. The Service Transfer Coordinator is also responsible for monitoring imaged document control processes, including new loan document images, researching image reporting discrepancies, image control workflows and quality assurance reviews. The Serving Transfers Coordinator reports to the AVP – Service Transfers. This role works closely with members of Servicing Transfers, Client Management, Investor Reporting, Compliance and the Imaging Vendor.Responsibilities: Manage service release transfers with external partners Serve as the main point of contact for external and internal partners in relation to release transfersManage post transfer activities between RoundPoint, Sellers, Clients, , and Sub Servicers Conduct Pre and Post transfer reconciliation Manages project plan tasks closely to ensure all timelines are met and update release project plan accordingly Provides guidance and recommendations to management on process improvement opportunities within the departmentCollaborate with management to maintain and update all required documentation associated with the service release and imaging processes Create and review missing image reportsMonitor, review and analyze control reports to identify adverse trends or areas for improvement Assist with internal and external audit research and provide detailed and accurate responses Assist with imaging production as neededAbility to perform special projects along with managing daily responsibilitiesPerform other duties as requested by the AVP – Service Transfers

Requirements

Two years of experience working in a mortgage environment, preferably Loan Serving
Excellent and highly disciplined organizational, time-management, and follow-up skills are required
Experience managing small to mid-scale projects
Professional written and verbal communication skills
Works effectively both independently and in team environment

Nice To Haves

Associate’s degree in business, finance, or related field.
Bachelor’s degree preferred
Ability to understand and manage, complex and varied tasks
Should be detail oriented and possess a high degree of organizational skills
Proved experience in Microsoft Word and Excel
Knowledge of mortgage origination documents

Responsibilities

Manage service release transfers with external partners
Serve as the main point of contact for external and internal partners in relation to release transfers
Manage post transfer activities between RoundPoint, Sellers, Clients, , and Sub Servicers
Conduct Pre and Post transfer reconciliation
Manages project plan tasks closely to ensure all timelines are met and update release project plan accordingly
Provides guidance and recommendations to management on process improvement opportunities within the department
Collaborate with management to maintain and update all required documentation associated with the service release and imaging processes
Create and review missing image reports
Monitor, review and analyze control reports to identify adverse trends or areas for improvement
Assist with internal and external audit research and provide detailed and accurate responses
Assist with imaging production as needed
Ability to perform special projects along with managing daily responsibilities
Perform other duties as requested by the AVP – Service Transfers