Servicing Transfers Coordinator

Two Harbors Investment•St. Louis Park, MN

6d•$49,000 - $58,000

About The Position

The Servicing Transfers Coordinator is responsible for managing smaller transfers of loans serviced released from RoundPoint’s servicing system. This role will require interacting with both internal and external partners. The coordinator is responsible for ensuring transfers are completed in compliance with RESPA, Investor Guidelines, CFPB, and applicable laws. The Service Transfer Coordinator is also responsible for monitoring imaged document control processes, including new loan document images, researching image reporting discrepancies, image control workflows and quality assurance reviews. The Serving Transfers Coordinator reports to the AVP – Service Transfers. This role works closely with members of Servicing Transfers, Client Management, Investor Reporting, Compliance and the Imaging Vendor.Responsibilities: Manage service release transfers with external partners Serve as the main point of contact for external and internal partners in relation to release transfersManage post transfer activities between RoundPoint, Sellers, Clients, , and Sub Servicers Conduct Pre and Post transfer reconciliation Manages project plan tasks closely to ensure all timelines are met and update release project plan accordingly Provides guidance and recommendations to management on process improvement opportunities within the departmentCollaborate with management to maintain and update all required documentation associated with the service release and imaging processes Create and review missing image reportsMonitor, review and analyze control reports to identify adverse trends or areas for improvement Assist with internal and external audit research and provide detailed and accurate responses Assist with imaging production as neededAbility to perform special projects along with managing daily responsibilitiesPerform other duties as requested by the AVP – Service Transfers Qualifications: Two years of experience working in a mortgage environment, preferably Loan ServingExcellent and highly disciplined organizational, time-management, and follow-up skills are required Experience managing small to mid-scale projects Professional written and verbal communication skills Works effectively both independently and in team environment Desired Associate’s degree in business, finance, or related field. Bachelor’s degree preferred Ability to understand and manage, complex and varied tasks Should be detail oriented and possess a high degree of organizational skills Proved experience in Microsoft Word and ExcelKnowledge of mortgage origination documents All fulltime employees of Two Harbors and its subsidiary companies are eligible for our benefits which include: Medical / Dental / Vision Insurance Life / Disability Insurance 401(k) with company matching Generous Vacation / Paid Time Off (accrual based) Targeted Compensation: $49,000 - $58,000 Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role. Ability to communicate effectively through speech and hearing, both in-person and over the phone. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally. Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Requirements

Two years of experience working in a mortgage environment, preferably Loan Serving
Excellent and highly disciplined organizational, time-management, and follow-up skills are required
Experience managing small to mid-scale projects
Professional written and verbal communication skills
Works effectively both independently and in team environment
Ability to understand and manage, complex and varied tasks
Should be detail oriented and possess a high degree of organizational skills
Proved experience in Microsoft Word and Excel
Knowledge of mortgage origination documents
Ability to communicate effectively through speech and hearing, both in-person and over the phone.
The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.

Nice To Haves

Associate’s degree in business, finance, or related field. Bachelor’s degree preferred

Responsibilities

Manage service release transfers with external partners
Serve as the main point of contact for external and internal partners in relation to release transfers
Manage post transfer activities between RoundPoint, Sellers, Clients, , and Sub Servicers
Conduct Pre and Post transfer reconciliation
Manages project plan tasks closely to ensure all timelines are met and update release project plan accordingly
Provides guidance and recommendations to management on process improvement opportunities within the department
Collaborate with management to maintain and update all required documentation associated with the service release and imaging processes
Create and review missing image reports
Monitor, review and analyze control reports to identify adverse trends or areas for improvement
Assist with internal and external audit research and provide detailed and accurate responses
Assist with imaging production as needed
Ability to perform special projects along with managing daily responsibilities
Perform other duties as requested by the AVP – Service Transfers