Servicing Team Lead

A&D Mortgage•Fort Lauderdale, FL

5d•Onsite

About The Position

At A&D Mortgage, we’ve been helping clients achieve their homeownership dreams for over 20 years — and we couldn’t do it without our team. With more than 400 passionate professionals (and growing!), we’ve built a culture rooted in collaboration, continuous growth, and shared success. Join a company that listens to your voice, invests in your development, and celebrates every win — big or small. Your future starts here. Let’s grow together. A&D Mortgage is seeking a highly skilled Servicing Team Lead with experience in Ginnie Mae servicing to oversee our loan servicing operations. The ideal candidate will lead a team responsible for managing loans portfolio, ensuring compliance with Ginnie Mae requirements, and delivering superior service to borrowers.

Requirements

Minimum 3 years mortgage servicing experience, with a background in Ginnie Mae servicing operations.
At least 1 year of supervisory or team lead experience.
Comprehensive knowledge of Ginnie Mae guidelines, investor reporting, remittance processes, and default timelines.
Familiarity with FHA, VA, USDA loan servicing and compliance requirements.
Strong leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Nice To Haves

Bachelor’s degree or equivalent experience.
Experience with servicing audits, including HUD, CFPB, and Ginnie Mae.
Advanced Excel and data analysis skills.

Responsibilities

Lead and supervise the loan servicing team, ensuring timely and accurate servicing of government-backed loans, including FHA, VA, USDA, and Ginnie Mae pooled loans.
Oversee compliance with Ginnie Mae servicing guidelines, including reporting, remittances, loan boarding, and default management.
Manage investor reporting and ensure all servicing activities meet Ginnie Mae standards and deadlines.
Collaborate cross-functionally with Legal, Compliance, Accounting, and Investor Relations teams to resolve servicing issues and ensure audit readiness.
Train, mentor, and develop team members to maintain high performance and knowledge of servicing policies and regulatory changes.
Monitor key performance indicators (KPIs), track team productivity, and prepare regular performance reports for management.
Identify process improvements to enhance servicing efficiency, reduce risk, and improve borrower satisfaction.
Participate in internal and external audits related to servicing operations and ensure prompt resolution of any findings.

Benefits

PTO/Sick Days
Comprehensive medical, dental, vision benefits
Paid volunteer hours
Life Insurance, Short-term Disability, and Long term Disability
Health Savings Account
401k
Paid training and career development
Onsite fitness center for employees
Gourmet cafeteria with affordable homemade breakfast and lunch
Healthy grab and go snacks
Career Growth: As part of a growing and evolving company, you will have ample opportunities to develop your career, take on new challenges, and make a significant impact.
Work-Life Balance
Inclusive Culture: We are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We celebrate unique perspectives and believe diversity drives innovation.
Cutting-Edge Technology: Access state-of-the-art learning tools and technologies to enhance your own professional development and that of the entire organization.