Team Lead / Supervisor – Loan Servicing Support

Nationwide IT Services•St. Louis, MO

9d•Onsite

About The Position

Nationwide IT Services (NIS) is seeking a Team Lead / Supervisor – Loan Servicing Support for a potential opportunity supporting the USDA Rural Development Servicing Office in St. Louis, MO. If you’re a detail-oriented leader who thrives in structured, compliance-driven environments and enjoys guiding teams to deliver high-quality results, this is an excellent opportunity to make an impact in a mission-focused federal program. Position Overview The Team Lead will oversee day-to-day loan servicing support operations, ensuring production workflow, quality standards, and compliance requirements are consistently met. This role combines hands-on operational oversight with team leadership and performance management.

Requirements

Minimum 2 years of experience in mail handling, financial operations, or similar processing environments
Supervisory or team lead experience preferred
Strong organizational skills with the ability to manage high-volume workflow
Excellent documentation and record-keeping skills
High attention to detail and accuracy
Ability to work in a structured, compliance-driven environment
Comfortable performing repetitive, process-oriented work
Ability to successfully complete a federal background investigation

Nice To Haves

Supervisory or team lead experience preferred

Responsibilities

Assign and monitor daily workload across servicing support staff
Track productivity and quality metrics to ensure performance goals are achieved
Conduct quality control inspections and documentation reviews
Coach, mentor, and support team members to drive continuous improvement
Escalate operational or technical issues to Subject Matter Experts (SMEs) as needed
Ensure strict adherence to documented procedures, federal guidelines, and compliance standards
Maintain accurate reporting and workflow documentation