Servicing Quality Control Auditor

UWM•Pontiac, MI

21h•Onsite

About The Position

The Loan Quality Auditor for the Servicing Customer Care Team is responsible for ensuring compliance with established processes and procedures defined for the team by conducting thorough audits. This role involves documenting and tracking audit findings, uploading audit results, and presenting insights and trends to leadership. This role requires 100% onsite attendance in our Pontiac office. WHAT YOU WILL BE DOING Conduct regular audits of the servicing customer care processes and procedures to ensure compliance and identify areas for improvement. Document and track audit findings, including discrepancies, trends, and best practices. Upload audit results to the designated platforms/system for record-keeping and further analysis.Prepare and present detailed reports to leadership, summarizing audit results, trends, and recommendations for process improvements. Collaborate with the customer care team to address any identified issues and implement corrective actions. Stay updated with industry standards and best practices to ensure the team’s processes align with current expectations. Assist in developing and updating audit checklists and tools to enhance the efficiency and effectiveness of the auditing process. Provide training and support to team members on compliance and process adherence. WHAT WE NEED FROM YOU Must Have Qualifications : High School Diploma or equivalent 2 plus years of mortgage and/or auditing experience Strong analytical and problem solving skills Excellent verbal and written communication skills Nice to Have Qualifications: College Degree Mortgage Servicing experience Strong knowledge of Federal and Agency (FNMA /FHLMC) Servicing guidelines and procedures FHA and/or VA knowledge THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you’ll love working here include: Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab-and-go snacks In-house Starbucks and Dunkin Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Requirements

High School Diploma or equivalent
2 plus years of mortgage and/or auditing experience
Strong analytical and problem solving skills
Excellent verbal and written communication skills

Nice To Haves

College Degree
Mortgage Servicing experience
Strong knowledge of Federal and Agency (FNMA /FHLMC) Servicing guidelines and procedures
FHA and/or VA knowledge

Responsibilities

Conduct regular audits of the servicing customer care processes and procedures to ensure compliance and identify areas for improvement.
Document and track audit findings, including discrepancies, trends, and best practices.
Upload audit results to the designated platforms/system for record-keeping and further analysis.
Prepare and present detailed reports to leadership, summarizing audit results, trends, and recommendations for process improvements.
Collaborate with the customer care team to address any identified issues and implement corrective actions.
Stay updated with industry standards and best practices to ensure the team’s processes align with current expectations.
Assist in developing and updating audit checklists and tools to enhance the efficiency and effectiveness of the auditing process.
Provide training and support to team members on compliance and process adherence.

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi