Servicing Quality Control Auditor

United Wholesale Mortgage•Pontiac, MI

2d•Onsite

About The Position

The Loan Quality Auditor for the Servicing Customer Care Team is responsible for ensuring compliance with established processes and procedures defined for the team by conducting thorough audits. This role involves documenting and tracking audit findings, uploading audit results, and presenting insights and trends to leadership. This role requires 100% onsite attendance in our Pontiac office.

Requirements

High School Diploma or equivalent
2 plus years of mortgage and/or auditing experience
Strong analytical and problem solving skills
Excellent verbal and written communication skills

Nice To Haves

College Degree
Mortgage Servicing experience
Strong knowledge of Federal and Agency (FNMA /FHLMC) Servicing guidelines and procedures
FHA and/or VA knowledge

Responsibilities

Conduct regular audits of the servicing customer care processes and procedures to ensure compliance and identify areas for improvement.
Document and track audit findings, including discrepancies, trends, and best practices.
Upload audit results to the designated platforms/system for record-keeping and further analysis.
Prepare and present detailed reports to leadership, summarizing audit results, trends, and recommendations for process improvements.
Collaborate with the customer care team to address any identified issues and implement corrective actions.
Stay updated with industry standards and best practices to ensure the team’s processes align with current expectations.
Assist in developing and updating audit checklists and tools to enhance the efficiency and effectiveness of the auditing process.
Provide training and support to team members on compliance and process adherence.

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi