Servicing Operations Specialist, Monetary

Octane•Irving, TX

About The Position

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value. Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co for more information. As a Servicing Operations Specialist you’ll be a key team member in our daily loan financial transactions, including payments, checks, and recovery, ensuring accurate application and timely resolution of payment issues while remaining in compliance with our internal rules and quality standards.

Requirements

1-5 years of experience in a payment processing, accounting, lending, or customer service-oriented role preferred.
Experience with check, cash, or payment handling is strongly preferred.
Experience and understanding of Lockbox functions is strongly preferred.
Experience in consumer, secured, and/or retail installment loans is preferred.
Experience in payments or customer transactions is preferred.
Experience in workflows and adapting to changing volume.
Associate's degree, or some college credit, preferred but not required.

Nice To Haves

Accuracy and attention to detail.
Proficient in Microsoft Office Suite (Word and Excel) and or Google Workspace i.e., G-Suite (Docs & Sheets)
Experience with DocuSign, Lockbox, or LMS preferred.
Experience with payment reconciliations.

Responsibilities

Payment & Transaction Processing
Review and resolve payment overages, payoff shortages, and payment application discrepancies.
Properly identify non-customer payments including reserve recordings and third-party remittances.
Apply recovery payments including total loss processing and payoff-related transactions.
Refunds & Adjustments
Facilitate aftermarket refund application and reconciliation.
Ensure accurate posting and documentation of customer refunds.
Create loan adjustments within allowed limits.
Check Processing
Assist in inbound physical check intake and deposit preparation.
Perform batching, deposit operations, and check imaging.
Correctly document information for outgoing checks, and resolve pending check exceptions.
Payment Exception Handling
Investigate unresolved payment items.
Maintain documentation supporting payments and adjustments.
Process intake and application of payments with timeliness, in alignment with internal and external deadlines.
Operational Controls:
Ensure loan and other system updates related to payment posting are accurate.
Maintain compliance with payment handling procedures and policies.
Compliant mail handling for security and confidentiality.