Credit Operations Servicing Specialist III

Truist Bank • Wilson, NC

2d

About The Position

Responsible for a variety of loan servicing activities supporting the Retail Community Bank loan servicing function, including processing monetary transactions, loan maintenance, preparation of payoff statements, loan research, and exceptions handling in a centralized environment.

Requirements

• Bachelor's degree or equivalent education, training and work-related experience.
• Four years of banking or financial services experience in loan servicing.
• Excellent verbal and written communication skills.
• Demonstrated problem solving and decision making abilities.
• Serve as an advocate of the client while balancing risks for Truist.
• Ability to work with teams in different locations
• Demonstrated proficiency in basic computer applications, such as MS Office software products
• Knowledge in various banking systems (i.e. ALS, SPRINT, SHAW)

Nice To Haves

• Knowledge in various types of lending products including, Real Estate (1-4 Family), Auto, Boat/Motor/Trailer.

Responsibilities

• Perform various daily tasks including monetary processing, loan account research, exceptions handling, and document imaging.
• Maintain an understanding of retail, small business and wealth management products, policies and procedures.
• Maintain a knowledge of compliance, legal and documentation requirements, including those specific to state laws.
• Understand the end-to-end progression of a process and identify efficiency opportunities where non-value add activities are noted.
• Act as a subject matter expert to less experienced teammates through mentoring and assisting with escalated issues.
• Meet/exceed monthly production and quality performance metrics.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level