Servicing Correspondence Coordinator I

Primary Residential Careers • Centennial Park, AZ

6d

About The Position

The Correspondence Coordinator specializing in mortgage loan servicing will spearhead the automation of correspondence processes, ensuring the swift and accurate transmission of letters for non-collection loans. This role will be instrumental in optimizing efficiency and maintaining timely communication with borrowers, facilitating seamless interactions and enhancing overall customer experience.

Requirements

• Possess strong communication, analytical, and problem-solving skills
• Excellent verbal and written communications skills, relationship management, client facing, negotiation, team-building, and problem-solving.
• Possess strong organizational and time management skills.
• A sharp eye for identifying weak points in processes and organizational structures.
• Experience working for multiple areas of a single business to promote diverse perspective

Nice To Haves

• High attention to detail
• Ability to work and to deliver content under tight deadlines
• Ability to work independently and collectively
• Certification in Lucid Charts
• MBA CMS Certification
• Six Sigma Certification

Responsibilities

• Facilitation between Servicing, Biztech, and Compliance to assist with letter automation and change management
• Point of contact for non-collection letters within the business
• Knowledgeable in SMS Letter Tool, OLLW functionality, and Newcourse programming
• Provides weekly reporting of letter status, blockers, deadlines, etc.
• Participation in weekly letter calls
• Provide education to the business on letter rules and criteria
• Assists with letter template creation within the requirements of the letter tool
• Support standardization of letter automation through process mapping and planning
• Owner of NTC dictionary, letter tag descriptions, and a change log of letter programming logic, housed within Sharepoint.
• Work constructively with business units, senior management and third parties
• Recruits, interviews, hires, and trains new staff
• Oversees the daily workflow of the department
• Provides coaching to department staff
• Provides constructive and timely performance evaluations
• Handles discipline and termination of employees in accordance with company policy
• Goal-Setting and Training of Team Members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed