Servicing/Collections Specialist

Yrefy LLC•Phoenix, AZ

5d•$20 - $25

About The Position

As a Servicing/Collections Specialist at YREFY, you will serve as the primary point of contact for all active loan accounts. Your responsibilities will include responding to borrower and third-party inquiries regarding account and payment information, managing collection efforts, negotiating payment arrangements, and ensuring compliance with applicable financial regulations. You will play a key role in maintaining accurate records and delivering a high-quality borrower experience.

Requirements

Strong organizational skills and attention to detail.
Proven ability to negotiate payment plans and resolve disputes effectively.
Excellent verbal and written communication skills, including active listening.
Proficiency in using account management software, databases, and communication tools.
Knowledge of relevant laws and regulations related to debt collection.
Customer-focused mindset with the ability to handle sensitive situations professionally and courteously.
High school diploma or equivalent required.
Minimum of one year of experience in the financial services industry, with a focus on customer service and/or collections.

Responsibilities

Handle inbound and outbound communications (calls, emails, letters) to provide account support and information to YREFY borrowers.
Conduct outreach to borrowers across various stages of delinquency to collect payments and negotiate repayment plans.
Perform individualized assessments to identify causes of delinquency and offer tailored solutions, including comprehensive financial reviews.
Address borrower inquiries and complaints, ensuring timely resolution or appropriate escalation.
Contribute ideas and strategies to enhance the borrower experience and improve servicing processes.
Maintain detailed records of all borrower interactions, collection activities, and servicing efforts.
Review and update account statuses in accordance with established guidelines.
Ensure strict adherence to local, state, and federal regulations governing loan servicing and collections.
Participate in required meetings and training sessions.
Perform additional duties as assigned.