ServiceTitan Systems Manager

Radiant Plumbing and Air Conditioning•Austin, TX

About The Position

T3 Services Group is a national company with locations across the US providing Plumbing, Drains, HVAC, and Electrical services to customers. Our business is powered by phenomenal teammates who pride themselves in giving 5-star service to every customer they meet. And we can't forget our amazing administrative staff of call center agents, dispatchers, coordinators, etc who keep the business operating smoothly. If you’re passionate about systems, strategy, and driving real operational impact, this is your opportunity to lead at a high level. The ServiceTitan Systems Manager is a senior, strategic leader responsible for the vision, governance, and optimization of the ServiceTitan platform and its integrations across the organization. This is not just an admin role. You will shape system strategy, protect data integrity, align compensation structures, optimize reporting, and enable scalable growth across all brands and locations. You’ll partner closely with Operations, Finance, Sales, Marketing, IT, and Executive Leadership to ensure ServiceTitan functions as a true revenue engine for the organization. The ideal candidate blends deep technical knowledge with business strategy, financial understanding, and people leadership — while living out our core values every day.

Requirements

3+ years of advanced ServiceTitan experience with multi-location oversight
Deep knowledge of pricebook architecture and commission/payroll configuration
Experience aligning system configuration with operational strategy
Strong analytical and financial acumen
Experience influencing senior leadership
Background in operations, finance, or business intelligence
High School Diploma or GED required
Proficient in Microsoft Office tools
Comfortable working across multiple software platforms
Strong Apple product proficiency
Experience with device management platforms
Experience in cloud-hosted environments
ServiceTitan Certified Administrator credential required
Ability to travel up to 10% nationwide

Nice To Haves

Experience in high-growth or private equity-backed environments preferred
Familiarity with Dispatch Pro, Marketing Pro, Inventory, Membership optimization
Experience with accounting integrations and ERP systems preferred
Bachelor’s degree in Computer Science, IT, or related field preferred (Relevant experience may substitute for formal education)

Responsibilities

Own and execute the long-term ServiceTitan roadmap across all locations
Design scalable system architecture to support acquisitions and expansion
Evaluate and implement additional ServiceTitan products and integrations
Lead change management and system adoption initiatives
Establish documentation standards and SOP governance
Manage and develop ServiceTitan Administrators
Align pricebook configuration with commission structures and pay plans
Ensure booking rules, capacity, and availability logic support business strategy
Drive efficiencies across booking, dispatch, install, sales, and invoicing
Identify automation opportunities to reduce manual work
Conduct frequent audits of adoption and system configurations
Ensure workflows support both revenue growth and operational excellence
Ensure data accuracy across all business units and locations
Partner with Business Intelligence to leverage system data for strategic decisions
Align system reporting structure with executive and operational needs
Support compensation modeling and commission impact analysis
Serve as first-line helpdesk support for ServiceTitan-related tickets
Assist with onboarding and offboarding processes
Coordinate with vendors and senior IT on advanced escalations
Provide training and guidance to employees
Ensure compliance with security protocols and IT policies