Services Technician- Herndon VA
About The Position
As a Services Technician you will: Basic knowledge of computer hardware, software, and peripherals. Perform assignments as directed. Provides timely and accurate updates to the clients ITSM ticketing system Effective time management skills required. Excellent decision making and problem-solving skills required. Ability to communicate technical information to a non-technical audience in a clear and coherent manner required. Ability to work in an environment that may be occasionally stressful when assisting clients on site required. Strong communication skills required. Superior customer service focus required. Microsoft Windows 7/10/11 Operating Systems Adobe applications
Requirements
- Effective time management skills required.
- Excellent decision making and problem-solving skills required.
- Ability to communicate technical information to a non-technical audience in a clear and coherent manner required.
- Ability to work in an environment that may be occasionally stressful when assisting clients on site required.
- Strong communication skills required.
- Superior customer service focus required.
- Microsoft Windows 7/10/11 Operating Systems
- Adobe applications
Nice To Haves
- Previous experience in a service desk or help desk role is a plus, as it demonstrates familiarity with IT support processes and customer service.
Responsibilities
- Basic knowledge of computer hardware, software, and peripherals.
- Perform assignments as directed.
- Provides timely and accurate updates to the clients ITSM ticketing system
Benefits
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
