Services/Support Coordinator
About The Position
Keysight is a leader in technology innovation, providing insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. The company has approximately 15,000 employees and delivers solutions across various markets including communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor to customers in over 100 countries. Keysight fosters an award-winning culture that encourages a bold vision for technology and a passion for solving challenging problems with industry-first solutions, promoting a sense of belonging for creativity, innovation, and career growth.
Requirements
- Associate degree or equivalent; 3 or more years related experience or a combination of education and experience.
- Must have direct customer support/interface skills and experience.
- Demonstration of excellent communication with customers and teamwork skills.
- Ability to work independently with minimal direction from management.
- High attention to detail.
- Solid working knowledge of Windows, Excel, Word, SharePoint, TEAMs and Outlook.
- Experience with database tracking and management systems.
- Ability to create routine reports.
- Ability to manage schedules, prioritize and multi-task.
- Flexibility to work overtime during the work week or weekend as production requires.
- Requires complete understanding of general and technical aspects of job.
Responsibilities
- Order processing of inbound and outbound equipment; including physical verification of asset, data entry into multiple databases and systems, and coordination with multiple local and remote Keysight teams.
- Requesting calibration service and repair quotations from external suppliers.
- Create shipping documentation and physically move assets up to 20 pounds.
- Responsible for tracking and reporting order status as equipment moves through multiple processes.
- Requesting purchase orders.
- Coordinating supplier service at customer facility.
- Provide customers with service reports and respond to customer inquiries.
- Interface directly with customers and external suppliers.
- Determine and develop approaches to administrative services and support assignments and processes.
- Quality inspection of instruments and documents provided to customer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
