Services Project Coordinator

Lowe's • Wilkesboro, NC

401d • $36,525 - $60,882

About The Position

As a Services Project Coordinator at Lowe's, you will play a crucial role in enhancing customer satisfaction for installation projects by managing workflows from initiation to completion. Your responsibilities will include coordinating between customers, service providers, and stores to ensure smooth project execution and building strong relationships. Utilizing your problem-solving skills and customer service expertise, you will directly contribute to the success of a Fortune 50 company.

Requirements

• High school diploma or GED
• 1-3 years' experience in a customer-facing role

Nice To Haves

• Bachelor's degree in a related field of study
• 1 year of experience in project coordination OR experience in remodeling or construction industry
• 1 year of experience working in a Project Management function
• Experience in contact center environment

Responsibilities

• Answer inbound calls from customers, service providers, and stores to provide installation job support.
• Manage outbound tasks and make outbound calls to customers, providers, stores, and vendors to provide updates or gather job information.
• Conduct initial contact with customers and service providers to provide centralized contact information and job expectations to verify project scope and ensure alignment.
• Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
• In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
• Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
• Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
• Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest, and Salesforce).
• Practice active listening skills with customers, service providers, stores, and vendors to deliver an excellent customer experience and promote team collaboration.
• Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
• Drive for results by consistently achieving goals and completing tasks/activities on time.
• Build effective relationships with others by organizing information, sharing information with coworkers and leaders, and seeking performance feedback.
• Adapt to a fast-paced environment with evolving process enhancements.
• Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

Benefits

• 401k with up to 4.25% match
• Bi-annual Cash Bonus
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 10,001+ employees