Services Program Manager (Remote Based)

Philips

1d • $107,000 - $201,000 • Remote

About The Position

The Services Program Manager leads strategic, enterprise-level service operations initiatives—authorizing major operational decisions, driving large-scale process and efficiency improvements, aligning policies with executive leadership, overseeing scalable operational frameworks, and accelerating innovation by integrating emerging technologies while empowering senior team members to execute critical initiatives. Your role: Lead the strategic design and execution of enterprise‑level service operations initiatives, ensuring alignment with long‑term organizational objectives and driving transformative improvements across service delivery. Influence major operational decisions and resource allocations using data‑driven insights, ensuring operational changes support departmental strategy and organizational priorities. Champion large‑scale process improvement and innovation efforts by applying industry best practices, advanced methodologies, and emerging technologies to elevate service quality and operational efficiency. Partner with executive leaders and cross‑functional stakeholders to develop, implement, and continually refine scalable service operations frameworks, policies, and procedures aligned with business strategy and regulatory requirements. Drive organizational capability and talent development through succession planning, performance management, and strategic delegation of high-impact initiatives, ensuring leadership readiness and operational excellence.

Requirements

• Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent.
• Demonstrated ability to work across clinical and non-clinical environments.
• Experience partnering with senior leaders and program managers.
• Problem-solving in complex, ambiguous environments and strategic thinking with execution focus
• Understanding of S&SD service delivery organization across multiple modalities and delivery verticals.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position.
• You must be able to: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• Work flexible hours (based on business needs).
• Wear all required personal protective equipment.
• May be required to comply with vendor credentialing.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Responsibilities

• Lead the strategic design and execution of enterprise‑level service operations initiatives, ensuring alignment with long‑term organizational objectives and driving transformative improvements across service delivery.
• Influence major operational decisions and resource allocations using data‑driven insights, ensuring operational changes support departmental strategy and organizational priorities.
• Champion large‑scale process improvement and innovation efforts by applying industry best practices, advanced methodologies, and emerging technologies to elevate service quality and operational efficiency.
• Partner with executive leaders and cross‑functional stakeholders to develop, implement, and continually refine scalable service operations frameworks, policies, and procedures aligned with business strategy and regulatory requirements.
• Drive organizational capability and talent development through succession planning, performance management, and strategic delegation of high-impact initiatives, ensuring leadership readiness and operational excellence.

Benefits

• This role also includes company fleet/car, training, and advancement opportunities.
• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level