Services New Product Introduction
About The Position
Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle • Work to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service performance. • Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training • Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection. • Participate in beta and sustaining escalation efforts, analyze data from various sources, to provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE) • Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools • Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Train the trainer and teach or co-teach initial courses. Audit service training courses to ensure their quality. • Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors • Perform hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.
Requirements
- Bachelor's Level Degree and related work experience of 2 years OR Master's Level Degree and 0 years related work experience
- strong technical background and hands-on experience
- Advanced Excel skills and PP
- Strong communication and organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Great learning cure, a team player, able to work under pressure and perform under tight schedules
- Strong written and verbal communication in English
- Travel to Beta sites for support of new tool installations/upgrades and for , travel can be up to 10%
Nice To Haves
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering or a related field.
- Experience in NPI, manufacturing engineering, or product development- at least 2 years
Responsibilities
- Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle
- Work to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service performance.
- Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training
- Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection.
- Participate in beta and sustaining escalation efforts, analyze data from various sources, to provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
- Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
- Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Train the trainer and teach or co-teach initial courses. Audit service training courses to ensure their quality.
- Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors
- Perform hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.
Benefits
- medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off and paid company holidays
- family care and bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
