Manager, New Product Introduction

Element Fleet Management • Minneapolis, MN

3d

About The Position

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We’re looking for a strategic and analytical leader to join our team as New Product Introduction Manager. In this role, you will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization. You will be part of implementing a strategic program with new technology solutions, supply chain innovations, and service offerings for a last mile delivery client.

Requirements

• Bachelor's degree in Business Administration, Engineering, Quality Management, Math, Physics or Computer Science.
• Six Sigma Black Belt or equivalent certification.
• Five or more years of operations experience in services industries.
• Demonstrated experience leading or evolving portfolios involving automation, rapid prototyping or new service introduction.
• Proficiency in KPI design, business process management and business analytics.
• Strong decision-making, problem-solving and independent judgment capabilities.

Nice To Haves

• Master's degree.
• Management consulting experience.
• Experience with design of experiments, pilot design and single or multi-variable test design.
• Experience building complex prediction models or applying machine learning concepts.
• Familiarity with customer journey and moments of truth design principles.

Responsibilities

• Manage the cross functional design, introduction and operationalization of new products and services for mega fleet clients, leveraging business process management, hyper-automation and rapid prototyping to maximize time-to-value of new revenue and service optimization opportunities.
• Drive process reengineering, simplification, workflow automation and continuous improvement across the service portfolio, inclusive of deployment, redeployment, title and registration and other core programs.
• Design and operationalize voice of the customer methods, focus and beta groups and direct client input to establish critical and quality attributes of new products and services.
• Build internal operational data and insights to identify business performance trends, cycle time opportunities, root cause identification, forecasting and hypothesis testing to size value propositions and growth opportunities.
• Provide day-to-day operational support for last mile rental programs, including data provisioning, workflow administration and collaboration with leadership and field operations.
• Collaborate with cross-functional stakeholders to develop tools, systems and processes that mitigate risk and improve operational efficiency and execution.
• Lead and support vendor management activities including requirements gathering, performance monitoring and continuous improvement initiatives.
• Partner with IT and billing stakeholders to develop automated billing processes, validate billing data and report revenues to leadership.
• Maintain strong client relationships and serve as a point of contact for program performance, data stewardship and issue resolution.
• Provide people leadership through performance management, goal setting, employee development and fostering a high-morale work environment.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees