Services Manager

CCT•Tulsa, OK

About The Position

The Services Manager at CCT leads our software implementation services team of business consultants, accounting consultants, and technical consultants of various levels ensuring successful, on-time, and on-budget delivery of client projects. This role is a high escalation point for solving complex problems, creating and managing project timelines, ensuring proper staffing, and engaging in high-level internal and client conversations. Youâll combine strong leadership, project delivery expertise, and a deep understanding of CCTâs solutions to drive predictable, high-quality outcomes for our clients.

Requirements

3+ years of experience in software implementation, professional services, or consulting.
Prior experience leading or managing implementation/project teams.
Strong project management skills: scope, schedule, budget, and risk management.
Demonstrated success in handling complex client escalations and high-stakes conversations.
Excellent communication, negotiation, and stakeholder management skills.
Ability to manage multiple concurrent projects and priorities in a fast-paced environment.
Ability to work on-site at client locations throughout North America
Travel Expectations: ~ 25%
Ability to pass stringent background investigations is required

Nice To Haves

Experience in financial-related SaaS implementations.
Familiarity with CCTâs solutions or similar platforms.
Experience working within a structured implementation methodology (e.g., Agile, hybrid).
Prior responsibility for resource/capacity planning and portfolio-level oversight.

Responsibilities

Lead, coach, and develop a team of 8-10 people, including business, accounting, and technical consultants.
Set clear expectations, goals, and performance metrics for the implementation team.
Conduct regular 1:1s, feedback sessions, and performance reviews.
Foster a culture of accountability, collaboration, continuous improvement, and client-first thinking.
Own overall delivery quality for the project portfolio.
Oversee creation and maintenance of project plans, timelines, and milestones across all active projects.
Ensure projects are delivered on time, within scope, and within budget.
Serve as the top-level escalation point for project risks, issues, and blockers for both the client and managed employees; drive resolution and recovery plans.
Ensure projects are staffed correctly with the right mix of skills and experience.
Manage capacity planning and resource allocation across concurrent projects.
Anticipate future demand and partner with leadership on hiring and upskilling needs.
Participate in high-level client conversations, including project kickoffs, executive updates, and escalations.
Build strong relationships with key client stakeholders and internal partners (Sales, Product, Support, etc.).
Translate client priorities into actionable plans for the implementation team.
Define, refine, and enforce project methodologies, standards, and best practices.
Monitor project performance and execution metrics; identify patterns and improvement opportunities.
Drive initiatives that increase efficiency, predictability, and client satisfaction (templates, playbooks, checklists, etc.).
Contribute to services strategy, offerings, and packaging for CCTâs implementation practice.
Provide input to product and leadership based on field learnings and client feedback.
Report on portfolio health, resource utilization, risks, and key performance indicators to leadership.