Eastman - Services Manager

Mondi AG•Eastman, GA

About The Position

Mondi is a global leader in packaging and paper, contributing to a better world by developing and producing products that are sustainable by design. Sustainability is at the heart of our strategy and intrinsic to the way we do business, which enables us to offer a broad range of innovative solutions for consumer and industrial end-use applications. We are a truly global team, with our 24,000 people working across 100+ production sites in more than 30 countries, united by our common purpose. Join us at Mondi, where we strive to make a positive impact through responsible business practices and continuous innovation in packaging and paper solutions. The Services Manager will be responsible for leading, motivating, and supporting Customer Service, Logistics, Procurement, Materials and Production Planning teams by exceeding goals by monitoring and controlling: day-to-day customer service activities, logistics/shipments, customer support/communication, Purchasing, Materials and scheduling of production orders to meet the needs of the Customer.

Requirements

At least 5 years manufacturing (Scheduling/Planning/Service background required)
A Bachelor’s degree is preferred, or equivalent and applicable work-related experience. Strong communication and negotiation skills required
Willingness to work flexible schedules as needed
Occasional travel as needed regionally and internationally
Must be able to use the following computer programs: Excel, Word, PowerPoint
Strong analytical and organizational skills, detailed oriented, and interpersonal skills
Ability to collaborate and communicate with all levels of employees and management

Nice To Haves

Previous experience with Lean, Six Sigma or other relevant continuous improvement methods preferred (not required)
Technical Training preferred.
Industrial Safety Training preferred
Familiarity with ISO 9001, 14001, and 45001.

Responsibilities

Supervise employees in the day-to-day operations for effective work in the 5 areas: purchasing, customer service, logistics, product development and planning.
Maintain and improve customer service and support through effective communication with internal and external parties.
Directly interface w/ customers as well as members of the sales team.
Manage order priorities, backlog, and customer escalations. Align supply chain execution with customer service expectations.
Control reporting of order intake, backlog, and on time & complete deliveries.
Where applicable, maintain contractual agreements with customers. Where not applicable, support implementation of these agreements.
Focus on efficiently running the production schedule to drive OEE and general plant efficiency.
Develop and maintain production schedules aligned with demand and capacity. Coordinate with manufacturing teams on schedule changes. Monitor schedule adherence and corrective actions.
Collaborate with Planning and Operations team to ensure process flow requirements are met in an efficient manner.
Maintain Raw Materials (RM) and Finished Goods (FG) inventory to appropriate levels.
Establish inventory control policies including safety stock and cycle counting. Minimize excess and obsolete inventory.
Oversee MRP processes to ensure material availability.
Monitor supplier performance and drive improvements.
Actively monitor inbound and outbound shipments to ensure timely delivery and customer satisfaction.
Optimize freight and transportation costs. Ensure compliance with shipping and regulatory requirements.
Facilities and Maintenance Scope: responsible for maintaining facilities upkeep and equipment maintenance related to warehouse racking, dock doors and powered lift trucks.
Train, motivate, and mentor employees (both new and existing employees).
Conduct performance evaluations which include yearly performance evaluations for all direct reports.
Maintain all required logs and reporting documents and adhere to all SHE regulations, procedures, and policies.
Enforces company policies, quality procedures, and Good Manufacturing Polices (GMPs).
Control labor expenses associated with the affected areas.
Provide support for on-the-job assignments and continuous improvement initiatives.
Ensure competition compliance with respect to this position and interactions therein.
Maintain a positive working environment among employees.
Reviews, updates, and approves employee’s timesheets.
Participate in monthly update/review meetings.
Collaborate and communicate with all levels of employees and management.
Other duties as assigned.
Ability to self-direct activities, prioritize tasks and meet deadlines
Ability to handle multiple tasks and work in a changing environment with strong problem-solving skill
Results drive, effective decision maker
Coach, guide, and develop direct reports, create meaningful feedback discussions that support and enhance employee success
Develop and implement team succession plans, training, and development
Provide direct supervision of team and drive accountability
Drive performance of staff through finding motivation factors, creating inspiration for your team, and providing resources to help them be successful
Drive regular communication with your team to create organizational awareness and transparency
Be an example for your team