Services Inside Sales Engineer

LayerZero Power Systems Inc•Aurora, OH

37d•Hybrid

About The Position

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. The Services Inside Sales Representative is responsible for supporting the growth of LayerZero’s service business by managing inbound service requests, preparing quotes, coordinating with field service teams, and ensuring customers receive timely, accurate, and professional support. This role sits at the intersection of customer service, technical understanding, and operational coordination. You will work closely with Service Operations, Field Service, Engineering, and Customer Success to ensure customers have a seamless experience from initial inquiry through service delivery.

Requirements

2+ years of experience in inside sales, customer service, service coordination, or a related role.
Strong communication skills with the ability to translate technical information into customer friendly language.
High attention to detail and strong organizational skills.
Ability to manage multiple priorities in a fast paced environment.
Proficiency with CRM/ERP systems and Microsoft Office.

Nice To Haves

Experience in manufacturing, electrical equipment, industrial services, or technical service environments.
Familiarity with quoting processes, service contracts, or field service operations.
Ability to read or interpret basic technical documentation (equipment lists, serial numbers, service scopes).

Responsibilities

Serve as the primary point of contact for inbound service inquiries, quotes, and renewals.
Understand customer needs and recommend appropriate service offerings (PMs, upgrades, repairs, commissioning, training, etc.).
Prepare and deliver accurate service quotes, proposals, and order confirmations.
Follow up on open quotes, track status, and support conversion to scheduled work.
Maintain a high level of proactive responsiveness and professionalism in all customer interactions.
Keep the bid board current with all quotation activity
Hand over orders to Service Operations to schedule field service technicians and align availability with customer timelines.
Ensure all required information (site details, safety requirements, equipment lists, PO status) is collected before scheduling.
Coordinate with Supply Chain when parts or materials are required for service work.
Track service orders from quote through completion, ensuring nothing falls through the cracks.
Enter and maintain accurate customer, quote, and order data in CRM and ERP systems.
Maintain visibility into service backlog, open quotes, and upcoming renewals.
Support reporting on quote volume, win/loss trends, and service revenue pipeline.
Ensure all documentation (SOWs, service reports, commissioning forms) is properly stored and accessible.
Partner with Engineering and Field Service Leadership to understand technical requirements and scope service work accurately.
Collaborate with Customer Success on customer escalations or complex service needs.
Provide feedback to leadership on recurring customer issues, product trends, or service opportunities.